Service and Parts Advisor

Campers Inn RV•Milford, MA

2d•$22 - $24

About The Position

Campers Inn RV is hiring a Service and Parts Advisor to work with customers to schedule service work, communicate additional service needs, and ensure the correct parts and accessories are in stock. The role identifies RV problems based on customers’ descriptions, verifies warranty and service contract coverage, prepares estimates and repair orders, dispatches parts to technicians, and keeps customers updated on service progress. It also supports sales staff with accessories and manages parts receiving, inventory tracking, and daily cycle counts. This is a safety-sensitive position. Campers Inn RV is a family-operated dealership founded in 1966, with nearly 50 locations in more than 20 states. The company describes its values as Integrity, Teamwork, Continuous Improvement, and Sustainability, and offers career development and training opportunities.

Requirements

High school diploma or equivalent.
Excellent oral and written communication skills and interpersonal skills.
Ability to work flexible hours as required, including evenings and weekends.
Ability to multitask in a fast-paced environment.
Reliable with a strong work ethic.
Commitment to superior customer service.
Ability to work independently and as part of a team.
Self-motivated and able to work under minimal supervision.
Ability to use a computer and other office equipment.
Proficiency with MS Office.
Knowledge of or ability to learn company systems, including Motility Systems2K, and other applicable software.
Ability to safely handle solvents and chemicals.
Ability to move RVs of various sizes.
Ability to perform physical tasks involving adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending.
Ability to stand for long periods.
Ability to reach above shoulders and lift at least 50 pounds.

Nice To Haves

At least one year of RV service experience is preferred.

Responsibilities

Identify RV problems by listening to customers’ descriptions of symptoms.
Assist sales staff in providing accessories.
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
Prepare repair orders and dispatch incoming parts to technicians.
Handle customer complaints and maintain high customer satisfaction standards.
Check periodically on vehicle service progress and contact customers as needed with status updates.
Take daily cycle counts and track parts inventory.
Receive all incoming parts.

Benefits

Ongoing career development opportunities, including specialized job training, certifications, and professional development.
Assistance with continuing education.
Major medical insurance for eligible full-time employees working 30 or more hours per week.
Dental insurance for eligible full-time employees working 30 or more hours per week.
Vision insurance for eligible full-time employees working 30 or more hours per week.
Life insurance, with basic, supplemental, spouse, and child coverage available, for eligible full-time employees working 30 or more hours per week.
Employee Assistance Program for eligible full-time employees working 30 or more hours per week.
Paid time off for eligible full-time employees working 30 or more hours per week.
Qualified retirement plan (401k) with employer match for eligible full-time employees working 30 or more hours per week.
Fair and competitive compensation.