Service and Parts Advisor

TRUCK SERVICE, INC.•Zanesville, OH

12d•$50,000 - $60,000•Onsite

About The Position

The Service and Parts Advisor estimates, schedules, manages, and bills service and repair work—including parts—for heavy- and medium-duty vehicles, and handles counter parts sales. The role also manages and oversees operational tasks for the leaf spring fabrication department. The position is full-time, 40 hours per week, in person, Monday through Friday, 7:30 a.m. to 4:30 p.m. Pay is salary based on experience and qualifications. Truck Service, Inc. provides medium- and heavy-duty vehicle repair, service, and parts for all makes and models. The company serves customers including owner-operators, fleets, refuse services, schools, construction companies, emergency services, and government agencies. Its Blacks Spring branch also manufactures leaf springs for OEMs and specialty and replacement applications. The advisor supports a safety-first culture and communicates with customers, suppliers, team members, and management. The role handles customer intake, repair orders, estimates, scheduling coordination, parts sourcing and inventory, quality-control sign-offs, billing and payments, and customer follow-up. It also processes customer orders, work orders, and raw-material inventory for the leaf spring fabrication department, and assists customers with parts sales and related transactions. Additional duties include showroom merchandising and stocking, housekeeping, and maintaining an organized work area.

Requirements

Automotive and/or heavy truck customer service experience; two years is preferred.
Strong PC skills for email, documents, and internet navigation.
Strong verbal and written communication skills.
Customer-service orientation and focus on a positive customer experience.
Effective time-management skills.
Deadline-oriented and detail-oriented.
Valid driver’s license required.
United States work authorization required.
A GED, high school degree, or college degree is not required.

Nice To Haves

Experience with Google Workspace tools, including email, calendar, Sheets, and Docs.
Experience with Karmak Fusion shop management software.
ASE certifications or willingness to obtain them; a bonus is provided for each certification obtained.
Two years of automotive and/or heavy truck customer service experience is preferred.

Responsibilities

Support a safety-first culture.
Communicate professionally and effectively with customers, suppliers, team members, and management.
Answer phone calls, assist callers, direct calls, and take messages.
Greet showroom customers and assist or direct them as appropriate.
Gather customer, vehicle, and requested service information during vehicle intake.
Create detailed repair orders and estimates.
Communicate proactively throughout jobs with customers, technicians, and the General Manager and/or Service Manager.
Assist the General Manager and/or Service Manager with assigning repair orders to technicians.
Coordinate the schedule and job board with management and other Service Advisors to support workflow and customer expectations.
Identify, source, and manage parts for repair work.
Ensure quality-control inspections are completed and signed off for every vehicle.
Ensure parts and labor billing is complete, accurate, and timely.
Process payments by charge account, credit card, cash, and check.
Follow up with customers regarding satisfaction, retorque reminders, and deferred repairs.
Process leaf spring fabrication customer orders, including purchase-order acknowledgement, order creation, invoicing, shipping arrangements, and customer-portal management.
Process and manage leaf spring fabrication work orders, including creation, scheduling, status updates, and closure.
Manage leaf spring fabrication raw-material inventory, purchase orders, and receiving.
Assist customers by phone, email, or in person with parts questions, identification, quotes, inventory availability, supplier orders, invoicing, payments, returns, and warranties.
Assist with inventory management, including purchase orders, receiving, inter-branch orders, and cycle counts.
Assist with showroom merchandising and stocking.
Perform basic housekeeping of showroom and counter areas.
Become proficient with shop management software and relevant PC skills.
Maintain a clean and organized work area.