Parts Advisor/ Internal Service Advisor

STEP ONE AUTOMOTIVE GROUP LLC • Fort Walton Beach, FL

10d • Onsite

About The Position

The Parts Advisor is responsible for maintaining required inventory levels and overseeing parts sales from start to finish. The role serves counter, retail, wholesale, repair-order, body-shop, and internal service customers, and may focus on one or more areas of the parts department, including the front counter, wholesale department, body shop, retail counter, or warehouse. The Parts Advisor supports the Parts Manager with daily operations, training, purchasing, inventory, and other tasks as needed. The position also includes writing internal repair orders, managing their flow through the shop, handing completed vehicles over to the detail department, and making outbound customer-satisfaction calls for warranty repair orders.

The Parts Advisor communicates professionally with staff and customers; identifies parts using catalog websites; provides price quotes and information; verifies body-shop estimates; fills orders; maintains stock accuracy and quality standards; processes incoming and outgoing inventory; and reports discrepancies. The position may include picking up and delivering parts and equipment, handling hazardous materials, and organizing warehouse layout and processes. Other tasks may be assigned.

Requirements

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve practical problems and work with concrete variables in situations with limited standardization.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Eagerness to improve in a dynamic work environment.
• Strong interpersonal and time-management skills.
• Ability to read and interpret safety and maintenance documents.
• Ability to calculate figures and amounts, including discounts.
• Ability to present information effectively and respond to questions from managers, clients, and customers.
• Computer and internet literacy.
• Dexterity to bend, reach, stretch, sit, stand, type, and lift up to 50 pounds.
• Ability to pass a background check, drug screening, and Motor Vehicle Report.

Nice To Haves

• Automotive dealership experience is strongly preferred, especially experience in a parts department.

Responsibilities

• Oversee the parts sales process, post orders, and record lost sales.
• Communicate with staff and customers in a friendly, professional manner.
• Use parts catalog websites to look up and identify specific parts.
• Answer phone calls and provide price quotes and other information.
• Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate.
• Pull and fill orders from stock and conduct weekly bin checks to ensure inventory accuracy.
• Notify the Parts Manager about out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Ensure internal parts requests are billed to service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Assist the Parts Manager with writing purchase orders and cash out customers when necessary.
• Provide quotes to counter, retail, wholesale, and repair-order customers.
• Accurately pull customer orders and invoice parts sold.
• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
• Receive and process warehouse stock products, including picking, unloading, labeling, and storing them.
• Perform inventory controls, maintain quality standards for audits, and report discrepancies.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Credit invoices according to the Parts Manager’s process.
• Help stock and post incoming orders to expedite delivery to shop technicians and wholesale accounts.
• May pick up and deliver parts and equipment to customers, satellite stores, wholesale accounts, and vendors; verify invoices against purchase orders; check payments against delivery invoices; and maintain an accurate daily log of deliveries and pickups.
• May enter stock orders to manufacturers and help track last-sold or low-stock items.
• Handle hazardous materials.
• May organize warehouse layout, placement, and processes.
• Assist the Parts Manager with day-to-day operations, training, and other tasks as needed.
• Maintain a professional appearance.
• Write internal repair orders and manage their flow through the shop; turn completed vehicles over to the detail department.
• Make outbound CSI calls for warranty repair orders.
• Perform other tasks as assigned.

Benefits

• Paid manufacturer training.
• Medical, dental, vision, and supplemental insurance available.
• Company-paid life insurance.
• Free Employee Assistance Program.
• 100% paid tuition with Strayer University for associate’s, bachelor’s, and master’s degrees.
• 401(k) with company matching after 6 months.
• Paid time off begins accruing on Day 1 and may be used after 90 days; earn two weeks of paid time off in the first year.
• Five paid holidays: Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.
• Discounts through Working Advantage on theme park tickets, shopping, travel, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed