Internal Service Advisor

Crain Automotive • Bentonville, AR

13d • Onsite

About The Position

Crain Kia of Bentonville is seeking an Internal Service Advisor to serve as a liaison between the service department and customers. The role focuses on providing a smooth, efficient service experience and requires strong communication skills, knowledge of automotive service processes, and a commitment to customer service.

Requirements

• Proven experience as an Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset and commitment to delivering high-quality service.
• Proficiency with service management software and basic computer applications.

Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Clearly communicate service options, pricing, and timelines to customers.
• Coordinate with technicians and the service department to help ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Collaborate with the service team to improve internal processes and the customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed