Service Advisor- Internal Vehicle Coordinator
About The Position
Berlin City Kia is hiring an Internal Service Advisor to support its reconditioning and service processes in Burlington, Vermont. The role coordinates communication among the service department, used vehicle operations, technicians, and the parts department. It includes writing repair orders, monitoring repair progress, helping ensure timely vehicle completion, and supporting internal and after-sales service needs. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced dealership environment. Berlin City Auto Group is a family of dealerships in Maine and Vermont. The company describes its culture as team-oriented and diverse, guided by humility, integrity, and passion, with a focus on professional growth and customer and associate satisfaction.
Requirements
- At least 2 years of customer service experience.
- Must be at least 18 years of age.
- Valid driver’s license with an acceptable driving record.
- Ability to pass a pre-employment background check and drug screen for illegal substances.
- Authorized to work in the United States.
- Strong communication and follow-up skills; ability to stay organized, work under pressure, maintain a positive and professional attitude, and manage multiple priorities.
Nice To Haves
- Automotive service or dealership experience is preferred, but not required; the employer is willing to train a candidate with strong customer service experience.
Responsibilities
- Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs.
- Write and manage internal repair orders accurately and efficiently.
- Coordinate with technicians and the parts department to help ensure timely completion of repairs.
- Communicate repair timelines, estimates, and status updates to management.
- Monitor work in progress and follow up on delayed or additional repair needs.
- Handle customer and manager inquiries about after-sales repair work and appointments.
- Maintain strong communication and follow-up throughout the repair process.
- Support department organization, workflow efficiency, and overall service operations.
- Follow company policies, procedures, and safety standards.
Benefits
- Competitive hourly pay plus performance pay; stated annual earning opportunity of $52,000–$64,000.
- Flexible schedule.
- Paid time off accruing from the first day of employment.
- Medical, dental, vision, life, and disability insurance.
- 401(k) with employer contribution.
- Health and wellness reimbursement up to $75 per month.
- Tuition reimbursement toward automotive education and career development.
- Recognition programs and performance-based awards.
- Uniforms provided.
- Employee discounts.
- Team-oriented culture with opportunities for growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
