Parts Advisor

Kocourek Toyota • Appleton, WI

5d

About The Position

Kocourek Automotive is hiring a customer-focused Parts Advisor for its Toyota dealership. The role supports customers, technicians, service advisors, and dealership operations by identifying and locating OEM parts, processing orders and claims, maintaining inventory, and coordinating timely parts delivery. The Parts Advisor helps maintain an organized, efficient department while providing exceptional customer service.

Requirements

• Previous experience as a Parts Advisor or in an automotive parts department.
• Strong knowledge of automotive systems and parts terminology.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with parts catalog systems.
• Valid driver’s license.
• Complete pre-employment drug screening.

Nice To Haves

• Toyota experience.

Responsibilities

• Assist customers, technicians, and service advisors with parts inquiries in person, by phone, and by email.
• Identify and locate OEM parts using catalog systems and inventory tools.
• Process parts orders, returns, and warranty claims.
• Maintain an organized and well-stocked parts department.
• Track inventory levels and assist with restocking as needed.
• Coordinate with service and sales departments to ensure timely parts delivery.
• Provide exceptional customer service and support an efficient workflow.

Benefits

• Competitive hourly pay with monthly bonus potential.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee discounts on vehicles, service, and parts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed