Parts Advisor

Lithia & Driveway • Memphis, TN

6d

About The Position

Kia of Covington Pike is hiring a Parts Advisor to support dealership operations and customer demand. The role assists customers and vendors with parts inquiries and orders, coordinates with the Service Team, and handles parts ordering, receiving, inventory, payments, and records. The position requires open availability for a flexible schedule that includes evenings, weekends, and holidays. Pay is base plus commission.

Kia of Covington Pike is part of Lithia & Driveway, an organization focused on customer experiences and employee growth. The employer describes this as a high-volume dealership and offers a comprehensive benefits package. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Mathematical ability for inventory, payment, and invoice calculations.
• Knowledge of automotive parts.
• Valid driver's license in the applicant's state of residence.
• Acceptable driving record.
• Open availability for a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Answer telephone calls and greet customers in a friendly, professional manner in accordance with Incoming Telephone Call (ITC) standards.
• Communicate with customers and vendors by phone, in person, and email.
• Answer customer questions, check stock availability, and take parts orders in accordance with the Initial Customer Contact (ICC) process.
• Maintain a clean, professional counter, work area, and stockroom.
• Coordinate with the Service Team on parts needed for vehicle repairs and service.
• Order parts from suppliers based on service department and customer requests.
• Create accurate invoices in ADP.
• Receive, unpack, and store parts in appropriate storage areas.
• Check the quantity and condition of received goods against invoices and purchase orders.
• Check part numbers, unit costs, and total charges against proper records.
• Specify parts accurately.
• Take inventory, maintain records of goods received, and keep perpetual inventory controls.
• Receive payments or obtain credit authorization.
• Process core returns, parts warranties, and parts returns as needed.

Benefits

• Competitive pay (base plus commission)
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED