Parts Advisor
About The Position
The Parts Advisor supports customers and service technicians by providing exceptional service, maintaining accurate inventory, and ensuring the correct parts are available when needed. The role involves identifying and ordering parts and accessories, making knowledgeable recommendations, researching and sourcing automotive parts, coordinating special orders, and supporting efficient dealership repairs. The Parts Advisor works in a fast-paced dealership environment and contributes to department goals through accuracy, teamwork, and operational efficiency. The position reports to the Parts Manager.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Basic computer proficiency and ability to learn dealership software systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Previous automotive parts department experience.
- Automotive, diesel, or mechanical knowledge.
- Experience using electronic parts catalogs and dealership management systems.
- Forklift experience or ability to operate material handling equipment safely.
Responsibilities
- Assist customers in identifying and ordering the correct parts and accessories for their vehicles.
- Provide outstanding customer service and create a positive, informative experience.
- Promote and sell parts and accessories by making knowledgeable recommendations to customers and technicians.
- Coordinate with service technicians to ensure parts availability and support efficient repairs and shop productivity.
- Research, identify, and source automotive parts using manufacturer catalogs and dealership systems.
- Monitor inventory levels and maintain an organized parts department.
- Resolve parts availability issues and coordinate special orders when necessary.
- Locate parts across dealership locations and external suppliers.
- Pick up parts from distributors and vendors as needed.
- Maintain current knowledge of manufacturer parts, products, and dealership programs through ongoing OEM training.
- Support department goals through accuracy, teamwork, and operational efficiency.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- People-first, employee-focused culture
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
