Operations Manager Jobs

About The Position

Requirements

• At least 5 years of operations, hospitality, workplace experience, concierge, or customer service leadership experience.
• Strong people leadership and coaching skills.
• Exceptional organizational and communication abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort navigating ambiguity and evolving operational needs.
• Proficiency with Microsoft Office, Teams, Excel, and operational platforms.
• Ability to travel regularly, including with limited notice, and provide onsite support as required.

Nice To Haves

• Experience managing multi-site or multi-client operations.
• Experience in hospitality, concierge, workplace services, healthcare, or employee experience environments.
• Experience with Salesforce or similar CRM systems.

Responsibilities

• Serve as the operational lead for assigned accounts and align service delivery with client expectations and business goals.
• Oversee workplace hospitality and concierge programs across multiple client environments.
• Act as the primary liaison among clients, Account Management, onsite teams, and internal partners.
• Build relationships with client stakeholders and workplace partners, and represent Circles at client meetings, site visits, launches, and operational reviews.
• Identify opportunities to enhance service delivery, introduce hospitality solutions, and support growth within existing client partnerships.
• Resolve escalated client and employee concerns related to operational risks or service gaps.
• Ensure teams uphold client and Circles service standards.
• Lead and support frontline hospitality and concierge teams across multiple locations, fostering accountability, engagement, and service excellence.
• Conduct team meetings, coaching sessions, and performance discussions.
• Oversee staffing, scheduling, PTO approvals, attendance, and daily operations; delegate and prioritize work while maintaining operating standards.
• Support recruiting, onboarding, and training with HR; address performance and employee-relations matters in line with company policies; encourage employee development.
• Promote company culture, employee engagement, and participation in company initiatives.
• Travel to client sites for launches, training, operational transitions, staffing support, audits, service reviews, client check-ins, hospitality activations, and business continuity efforts.
• Provide hands-on operational coverage during staffing gaps, events, or escalations.
• Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations.
• Support concierge services, visitor management, employee engagement, and hospitality activations.
• Partner with leadership and Account Management to align operations with client goals.
• Lead operational initiatives, process improvements, and service enhancements; maintain and update SOPs, training materials, and operational documentation.
• Promote consistent service delivery and standards across accounts through quality assurance, audits, and compliance processes.
• Collaborate with HR, Marketing, Technology, Training, and Operations teams.
• Use Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools.
• Optimize staffing levels within budgetary guidelines and contribute to revenue and unit operating profit targets.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision insurance starting the first day of the month after hire.
• 401(k) with match.
• Life insurance paid for by Circles.
• Unlimited PTO.
• Paid holidays.
• Access to discount programs.
• Four-week sabbatical every five years.