Operations Manager

Veo•Gainesville, FL

24d•Onsite

About The Position

Veo is seeking a hands-on Operations Manager to lead its local dockless micromobility program. The role is responsible for efficient daily warehouse and field operations, building strong local partnerships, and increasing ridership. Success is measured by the ability to drive daily ridership, lead a high-performing team, and deliver exceptional customer service. The position is fully onsite and requires physical work, including moving scooters, driving vans, and maintaining scooters. The Operations Manager will recruit and train local team members and ensure operations comply with city agreements and company standard operating procedures.

Requirements

Bachelor's degree.
At least 1–2 years of experience managing operations in fleets, warehousing, distribution, delivery, or similar fields.
Comfortable routinely lifting 60 lbs.
Ownership mindset and bias for action.
Track record of successfully prioritizing multiple tasks.
Willingness and ability to work a variety of days and shifts.
Quantitative decision-making skills.
Exceptional communication skills.
Passion for dockless bike and scooter sharing and sustainable transportation.
Commitment to making the community a better place to live and ride.

Responsibilities

Oversee daily warehouse and field operations.
Perform physical tasks, including moving scooters, driving vans, and maintaining scooters.
Set and manage daily routes for hourly associates responsible for fleet deployment and repositioning.
Identify gaps in operational metrics and develop solutions.
Ensure timely and accurate submission of fleet health counts, weekly operations data updates, and maintenance requests.
Recruit and train the local team.
Ensure operations comply with city agreements and company SOPs.
Manage inventory and ensure parts are ordered.
Help increase ridership and provide users with exceptional customer service.