Pharmacy Operations Manager

Walgreens•Perrysburg, OH

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory and administrative processes, compliance, equipment maintenance, insurance claims, financial and operational quality, community outreach, and team communication. The role collaborates with the Pharmacy Manager and Store Manager and performs duties under pharmacist supervision where required.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and offering services; increase focus on healthcare services to enhance the customer experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Oversee non-clinical business administration and pharmacy inventory tasks that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline policies and ensure compliance with laws and regulations.
Hold technicians accountable for attendance and punctuality and improve pharmacy performance through team engagement and action planning.
Manage technician hiring, onboarding, training, and scheduling; monitor completion of required training and address knowledge gaps through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active, compliant status, including use of Walgreens resources such as the Online Verification System.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain current pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in pharmacy/store meetings, including five-minute meetings and weekly check-ins with the Store Manager.