Assistant Operations Manager

Ran-r Group Llc • Jersey City, NJ

7d

About The Position

Eastern Janitorial Company is seeking a proactive, personable, and results-driven Assistant Operations Manager for its Security & Field Operations team. The role works alongside the Operations Manager to oversee daily site execution, manage field personnel, and ensure high-quality service delivery across commercial and security accounts. It is structured as a career path toward an Area Manager role, with hands-on mentorship, daily side-by-side field training, and exposure to account management, team dynamics, client relations, and operational leadership. The position calls for a strong work ethic, emotional intelligence, professional presentation, and the drive to support leadership in a fast-paced environment.

The Assistant Operations Manager uses organizational and analytical skills to monitor and improve workflows, communicates across departments and with vendors, and applies problem-solving to address operational challenges and implement process improvements. Software proficiency supports data-driven decisions and resource management, while leadership and interpersonal skills support staff training and a collaborative environment focused on continuous improvement.

Requirements

• Highly trainable, personable, approachable, and team-focused, with a strong sense of ownership and big-picture operational vision.
• Valid driver's license and clean driving record (MVR) required for field site visits.
• Exceptional interpersonal, verbal, and written communication skills in English.
• Ability to command respect, de-escalate conflicts, and represent the company professionally before clients.
• Comfort using smartphones, email, workforce management apps, and basic spreadsheets such as MS Excel or Google Sheets.
• Polished, clean, and commanding professional appearance suitable for interacting with executive client stakeholders.
• Flexibility to respond to field operational needs, emergency coverage, and site inspections as required.
• Strong organizational, analytical, problem-solving, leadership, and interpersonal skills.
• Ability to use software tools to support data-driven decision-making and efficient resource management.

Responsibilities

• Support the Operations Manager with daily field operations, staff coverage, and service execution.
• Conduct regular and unannounced site visits to verify guard performance, post compliance, uniform standards, and site safety.
• Foster teamwork among field personnel, assist with on-site onboarding, enforce company standards, and lead by example.
• Build professional relationships with site managers and client contacts; address inquiries and operational concerns with tact, urgency, and professionalism.
• Assist with shift schedules, open posts, attendance gaps, and real-time field emergencies.
• Respond to field issues, document site incidents, complete daily operational logs, and provide leadership with clear, structured updates.
• Participate in leadership training to learn account profitability, workforce management, and full-scale account administration.
• Monitor and improve operational workflows, coordinate across departments and with vendors, solve operational challenges, and support process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed