Assistant Operations Manager

Metropolis Technologies•Seaside, CA

3d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, fostering good client relations, and promoting a professional image. The role supports customer satisfaction and the development of property-level financial and operational goals. Duties include supervising frontline staff and operational processes, assisting with reports and budgeting, supporting customers, and helping maintain parking equipment and the facility. The position is located in Seaside, California.

Requirements

High school graduate.
Valid state-issued driver's license with current address and an acceptable driving record.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
Ability to adapt to changes, delays, or unexpected events.
Sound and accurate judgment.
Ability to stand, walk, and use hands to handle cash and equipment regularly; occasionally sit and climb or balance; occasionally lift and/or move up to 25 pounds.

Nice To Haves

A minimum of six months of parking experience is preferred.
Depending on location hiring needs, availability for second shift, third shift, and/or weekends may be required.

Responsibilities

Participate in programs to improve client and customer satisfaction.
Engage in developing property-level financial and operational goals.
Assist in managing day-to-day activities at assigned locations, including customer interactions, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift report audits, time-card checks, hiring and training frontline staff, damage-claim reviews, petty cash disbursement, and annual budget preparation.
Courteously assist customers by answering their questions.
Assist with maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected violations of Company policy, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, and oil spills.
Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
Assist the Facility Manager with other duties as needed.