Assistant Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Assistant Operations Manager assists with day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, fostering good client relations, and promoting a professional image. The role supports client and customer satisfaction, helps develop property-level financial and operational goals, and assists the Facility Manager with other duties as needed. The position involves overseeing operational and administrative activities, including customer interaction, closing reports, bank deposits, staff scheduling and supervision, month-end reporting, cashier shift audits, time-card monitoring, hiring and training, damage claims, petty cash, and annual budget preparation. The Assistant Operations Manager also assists customers, supports parking equipment maintenance and general facility upkeep, reports accidents and safety or policy concerns, and helps clean debris and spills. A thorough knowledge of the garage and nearby streets, landmarks, and freeways is required.
Requirements
- High school graduate.
- Valid state-issued driver’s license with current address and an acceptable driving record.
- Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
- Clear oral communication, active listening, and ability to clarify and respond to questions.
- Clear written communication and ability to read and interpret written information.
- Ability to adapt to changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit and climb or balance; and occasionally lift or move up to 25 pounds.
Nice To Haves
- A minimum of six months of parking experience is preferred.
- Availability for second shift, third shift, and/or weekends may be required depending on location hiring needs.
Responsibilities
- Assist in the day-to-day management of the assigned location and ensure parking operations comply with contractual guidelines.
- Participate in programs to improve client and customer satisfaction.
- Engage in developing property-level financial and operational goals.
- Assist with daily location activities, including customer interaction, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift audits, time-card monitoring, hiring and training frontline staff, damage claims, petty cash, and annual budget preparation.
- Courteously answer customers’ questions.
- Assist with parking equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar materials.
- Maintain thorough knowledge of the garage and nearby streets, landmarks, and freeways.
- Assist the Facility Manager with other duties as needed.
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Long- and short-term disability
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
