Senior Revenue Operations Manager

GoMining

3d

About The Position

GoMining is seeking a Senior Revenue Operations Manager to partner with the commercial lead and share ownership of the commercial agenda. The role focuses on improving digital acquisition performance, growing revenue from existing customers, and building the processes and infrastructure needed to scale the commercial team. It combines hands-on sales understanding with data analysis and independent execution; it is not a direct sales role.

The manager will drive performance across seven digital acquisition channels, improve funnel conversion and payment performance, and lead retention, reactivation, and cross-product growth initiatives. They will map customer journeys, develop and measure experiments, and scale successful initiatives. The role also includes building standardized commercial processes, leading the end-to-end CRM rollout and adoption, establishing the CRM as the single source of truth, and representing the commercial function with stakeholders when needed.

The position monitors commercial metrics and works closely with Analytics, Product, Marketing, Payments, Finance, channel owners, and General Managers to diagnose performance changes and turn findings into actions. GoMining offers professional growth support, remote or hybrid work with flexible hours, paid leave, recognition programs, and team retreats.

Requirements

• At least 5 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Growth, or Digital Sales.
• Hands-on sales or sales management background and understanding of how sales teams work.
• Experience in fintech, payments, or other transaction-driven digital businesses.
• Strong understanding of funnel performance and commercial metrics, including conversion, CAC, LTV, retention, and unit economics.
• Experience with retention, reactivation, or cross-sell/upsell initiatives.
• Analytical and critical thinking skills, including the ability to identify problems in reports and find root causes.
• Proactive, independent mindset; able to bring ideas, take ownership, and move quickly.
• Fluent spoken and written Russian and English.

Nice To Haves

• Commercial process-building and standardization experience; CRM implementation or rollout experience is a strong plus.
• Experience in crypto, Bitcoin mining, Web3, or digital assets.
• Experience managing or optimizing paid traffic and acquisition channels.
• Knowledge of payment methods and payment flow optimization, including local payment methods in emerging markets.
• Experience with BI tools such as Tableau, Power BI, Looker, or similar.
• Ability to build dashboards and analyses independently, including with AI tools.

Responsibilities

• Drive commercial performance across seven digital customer acquisition channels with channel owners and General Managers.
• Review performance against targets, identify causes of deviations, and find revenue leakage across the funnel.
• Improve first-purchase conversion, acquisition efficiency, and the effectiveness of traffic spend.
• Analyze payment success rates and payment method coverage by market, and work with relevant teams to remove payment-related conversion barriers.
• Drive retention of existing customers and reactivation of inactive customers.
• Develop customer-centric adoption of second and third GoMining products with General Managers, including cross-product and cross-sell opportunities based on customer behavior and product usage.
• Identify how ecosystem products can generate additional mining and TH sales.
• Map the customer journey from acquisition through first and repeat purchases; identify bottlenecks and launch experiments across acquisition, onboarding, checkout, and payment flows.
• Define experiment hypotheses, expected commercial impact, and success metrics; measure results and scale successful initiatives across channels.
• Build and standardize commercial processes with the commercial lead, including plans, strategies, control tools, and team motivation.
• Own the end-to-end CRM rollout, including finalizing functionality, testing, migrating teams into one system, setting deadlines, and creating training for team leads and their teams.
• Establish the CRM as the single source of truth for commercial data.
• Take over part of the commercial lead’s responsibilities and represent the commercial function in stakeholder discussions when needed.
• Monitor conversion, payment success, revenue, acquisition efficiency, retention, and other key commercial metrics.
• Investigate metric changes and root causes, then translate findings into specific actions for channel and product owners.
• Work with Analytics, Product, Marketing, Payments, and Finance teams to improve commercial performance.

Benefits

• Support for courses, conferences, and English learning, with up to 100% coverage.
• Remote or hybrid work format with flexible hours across international teams.
• Up to 20 vacation days, 8 company holidays, and 5 personal days per year.
• Structured performance reviews and team awards.
• Team retreats in international locations, including company apartments in Cyprus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed