Senior Program Manager, Revenue Operations
About The Position
LaunchDarkly is seeking a Senior Program Manager to help its Revenue Operations team scale efficiently. The role drives cross-functional programs, streamlines processes, and delivers data-driven solutions to support predictable SaaS revenue growth. The Senior Program Manager turns strategic priorities into structured plans, keeps teams aligned, and surfaces and resolves risks and blockers before they impede the business. The role establishes program governance and operating cadences, coordinates across Revenue Operations and Field teams, and manages risks, issues, and dependencies. It also tracks program progress and outcomes, standardizes reporting, facilitates decisions, and communicates updates to stakeholders and leadership.
Requirements
- 10+ years of experience in program management, project management, or operations; ideally supporting a Revenue Operations, Sales Operations, or go-to-market function.
- Strong track record running cross-functional programs with multiple stakeholders and competing priorities.
- Experience establishing program governance—including operating rhythms, status reporting, and decision logs—from scratch.
- Comfort managing risk logs, mitigation plans, and escalation processes.
- Excellent communication and facilitation skills, with ability to align stakeholders across Sales, Customer Success, Marketing, and Revenue Operations.
- Data-driven mindset and comfort defining and tracking program success metrics.
- Experience with project management tools such as Jira, Asana, or Monday.
Nice To Haves
- PMP, Agile/Scrum certification, or equivalent experience.
- Go-to-market tool implementation experience.
- Additional project management tool experience.
- Experience in B2B SaaS.
Responsibilities
- Translate strategic priorities into structured program plans.
- Define program milestones, owners, and deliverables.
- Track progress and outcomes against plan.
- Manage dependencies and escalate blockers as needed.
- Establish operating rhythms for cross-functional programs.
- Run status and steering meetings.
- Maintain decision and action logs.
- Standardize reporting across programs.
- Coordinate across Revenue Operations and Field teams, including Sales, Customer Success, and Marketing.
- Clarify roles and responsibilities across program stakeholders.
- Align teams on priorities and timelines.
- Facilitate decisions and communicate updates to stakeholders and leadership.
- Identify risks early and maintain risk logs.
- Develop mitigation plans.
- Resolve cross-functional dependencies.
- Escalate decisions requiring leadership input.
Benefits
- Restricted Stock Units (RSUs).
- Health insurance.
- Vision insurance.
- Dental insurance.
- Mental health benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
