Pharmacy Operations Manager

Walgreens•Oak Creek, WI

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including decisions about discipline and termination. The role supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision. It supports healthcare services such as vaccines and health screenings where permitted. The manager coordinates daily workflow and schedules, recommends pharmacy-hour allocation, maintains pharmacy cleanliness and supplies, oversees non-clinical administrative and inventory tasks, and helps ensure equipment is properly operated and maintained. The role also supports records management, security, compliance, insurance claims, audits, pharmacy financial performance, community outreach, and off-site immunization clinics and events. The manager is responsible for technician hiring, onboarding, training, scheduling, attendance, and compliance with applicable policies and laws. The position maintains required certification and healthcare knowledge, completes company-required training and education, pursues professional development, and communicates relevant information to the pharmacy team. The position requires a flexible schedule, including evenings and weekends.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities; ensure timely task completion; and recommend pharmacy-hour allocation.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and oversee non-clinical inventory management, including annual inventory preparation.
Support technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards, and report security concerns or potential diversion.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance-claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policies and applicable laws.
Identify team members’ knowledge gaps and support their development through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company and legal procedures for personnel selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, and seek professional development and feedback.
Communicate support-center messages and other key information to the pharmacy team and participate in store and pharmacy meetings.