Restaurant Operations Manager

First Watch • Homestead, FL

4d

About The Position

The Restaurant Operations Manager supports the company’s You First culture and oversees daily restaurant operations to ensure they run according to plan and meet high standards. The role focuses on delivering an exceptional breakfast, brunch, or lunch experience by following recipes and service standards, pursuing sales and traffic goals, and responding promptly to customer and employee concerns. The manager also coaches, trains, and develops team members; supports food safety; addresses maintenance issues; protects company assets; and completes operational administration and financial duties.

The company describes its work environment as having one shift and no night shifts. Employees are offered a range of benefits and programs, including paid time off, retirement savings, health and insurance benefits, employee assistance, telemedicine, tuition reimbursement, and discounts. Eligibility timing varies by benefit.

Requirements

• Food safety certification.

Responsibilities

• Learn and support the You First culture and core values.
• Use supervisory skills to ensure daily operations run according to plan and meet high standards.
• Ensure recipes are followed and uphold food quality standards.
• Understand restaurant sales and traffic goals and work to exceed them.
• Coach and observe implementation of the First Watch Five Steps of Service at every table.
• Understand and put the company’s 10 Commandments into action.
• Respond urgently to customer and employee concerns.
• Communicate and take immediate ownership of repair and maintenance issues.
• Maintain food safety certification and identify and coach safe food-handling practices.
• Scout and interview candidates to join the team.
• Keep company assets secure, including computers, point-of-sale systems, security systems, and equipment.
• Understand the key responsibilities of every restaurant position.
• Stop inappropriate behavior immediately and investigate as needed.
• Train, coach, and develop team members daily.
• Recognize performance that goes above and beyond.
• Account for daily revenues and deposits.
• Complete administrative duties and submit required paperwork on time.

Benefits

• No night shifts; one shift.
• Opportunity for career growth.
• 24/7 Employee Assistance Program.
• Meal discount.
• Complimentary premium Calm App access and five gift subscriptions.
• Unlimited medical and behavioral telemedicine through Cirrus MD.
• Tuition reimbursement and High School Diploma Program.
• Life insurance.
• Short-term disability.
• Long-term disability.
• Dental insurance.
• Vision insurance.
• Health insurance.
• Total Pet Plan.
• Supplemental insurance for accident, critical illness, and indemnity.
• Perks at Work discounts.
• Childcare discount program.
• Paid time off (PTO).
• 401(k) retirement savings program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed