Operations Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Maintain a valid driver’s license and automobile insurance, subject to a motor vehicle record check at hire, or have reliable alternate transportation that enables timely travel to assigned offices.
• Travel to multiple offices per day as required; travel may be planned or unplanned and subject to change without notice.
• Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
• Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
• Ability to make timely and accurate decisions using information that may be vague or limited; multitask and prioritize in a fast-paced, sometimes ambiguous environment.
• Ability to read and interpret financial reports and legal documents, respond to common inquiries, apply sound judgment under pressure, and interpret and apply policies and procedures.
• Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to take responsibility for assigned work, collaborate with others, accept direction, adapt processes to unique needs, and communicate effectively verbally and in writing.
• Ability to lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
• Strong organizational, analytical, and problem-solving skills; detail-oriented, process-focused, self-motivated, proactive, and patient-focused.
• Ability to create presentations and deliver them effectively.

Nice To Haves

• Associate degree or bachelor’s degree.
• Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

• Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
• Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
• Assess, investigate, and resolve staff and patient issues using timely, effective, and reasoned solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Follow cash-management and accounting protocols.
• Help develop the team’s ability to deliver the Perfect Patient Experience.
• Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
• Maintain commitments and open communication with direct supervisors, raising issues and concerns early.
• Maintain a professional appearance and demeanor and treat others professionally and respectfully.
• Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
• Ensure compliance with company policies and applicable state, federal, and other regulations.
• Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
• Demonstrate competency in managing Front Office and Back Office team members, including leadership and team-development capabilities, by the end of the development program.
• Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
• Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Tuition reimbursement
• 401(k)
• Paid time to volunteer in the local community