Executive Assistant and Operations Manager
About The Position
Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant and Operations Manager to support senior leadership and oversee operational, governance, compliance, risk, and administrative functions across the business. The role is a trusted partner to leadership, managing priorities, coordinating business operations, and tracking governance, risk, and client care activities. The position provides executive support, including complex calendar management, meeting coordination, travel planning, preparation of briefing materials and communications, and coordination of leadership, management, governance, and board meetings. It also supports business operations by maintaining processes, records, reporting systems, dashboards, and trackers; monitoring strategic initiatives and client care actions; and producing operational, compliance, risk, governance, and client care reports. The role supports annual planning, business reviews, compliance programs, internal controls, policy reviews, audit preparation, risk registers, governance reporting, and business continuity activities. It monitors risks, issues, and escalation items and helps ensure adherence to company policies, regulatory requirements, and client governance expectations. SOX control responsibilities may also apply. On-site presence and requirements may change depending on client needs.
Requirements
- At least 5 years of experience supporting senior executives, business leaders, or operational functions.
- Demonstrated experience coordinating governance, compliance, risk management, or business operations activities.
- Exceptional organizational, communication, stakeholder management, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Responsibilities
- Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.
- Anticipate priorities, identify potential issues, and act to support execution of leadership objectives.
- Prepare briefing materials, presentations, reports, and executive communications.
- Plan and coordinate leadership, management, governance, and board meetings.
- Develop agendas, meeting materials, decision logs, action registers, and follow-up reports.
- Coordinate domestic and international travel arrangements and itineraries.
- Manage confidential and sensitive business information with discretion and professionalism.
- Serve as a key point of contact between leadership and internal and external stakeholders.
- Coordinate operational activities in support of business priorities and strategic objectives.
- Establish and maintain operational processes, procedures, and documentation.
- Track strategic initiatives, actions, and leadership commitments to ensure timely completion.
- Maintain operational records and reporting systems.
- Develop and maintain dashboards, trackers, and reporting tools for leadership teams.
- Produce regular reports on operational performance, compliance activities, risk management, governance actions, and client care initiatives.
- Coordinate client care and satisfaction tracking activities.
- Maintain client action logs and monitor follow-through on commitments and improvement actions.
- Maintain oversight of action items and accountability tracking across leadership teams.
- Support annual planning cycles, business reviews, and strategic planning activities.
- Support implementation and maintenance of compliance programs, internal controls, and business policies.
- Maintain risk registers and monitor mitigation actions in partnership with leadership teams.
- Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.
- Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through.
- Ensure adherence to company policies, regulatory requirements, and client governance expectations.
- Adhere to applicable SOX control responsibilities.
Benefits
- The company promotes a healthy, productive, and flexible working environment that respects work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
