Executive Assistant and Operations Manager

Turner & Townsend•San Francisco, CA

About The Position

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant and Operations Manager to support senior leadership and oversee operational, governance, compliance, and administrative functions across the business. The role partners with leadership to manage priorities, support efficient business operations, and coordinate governance, risk, and client care activities. The position combines executive support—including calendar and meeting coordination, travel planning, preparation of briefing materials and communications, and confidential stakeholder liaison—with operational management and reporting. It also supports strategic planning, governance, compliance, risk management, audit preparation, business continuity, and client satisfaction tracking. SOX control responsibilities may apply where relevant. This is a full-time role with a stated base salary range of $90,000–$120,000 per year. On-site presence and requirements may change based on client needs. The company describes its working environment as flexible and supportive of work-life balance.

Requirements

At least 5 years of experience supporting senior executives, business leaders, or operational functions.
Demonstrated experience coordinating governance, compliance, risk management, or business operations activities.
Exceptional organizational, communication, stakeholder management, and problem-solving skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Responsibilities

Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.
Anticipate leadership priorities, identify potential issues, and take action to support execution of leadership objectives.
Prepare briefing materials, presentations, reports, and executive communications.
Plan and coordinate leadership, management, governance, and board meetings; develop agendas, meeting materials, decision logs, action registers, and follow-up reports.
Coordinate domestic and international travel arrangements and itineraries.
Manage confidential and sensitive business information with discretion and professionalism.
Serve as a key point of contact between leadership and internal and external stakeholders.
Coordinate operational activities supporting business priorities and strategic objectives.
Establish and maintain operational processes, procedures, and documentation.
Track strategic initiatives, actions, and leadership commitments and ensure timely completion.
Maintain operational records and reporting systems.
Develop and maintain dashboards, trackers, and reporting tools for leadership teams.
Produce regular reports on operational performance, compliance activities, risk management, governance actions, and client care initiatives.
Coordinate client care and satisfaction tracking activities; maintain client action logs and monitor follow-through on commitments and improvement actions.
Maintain oversight of action items and accountability tracking across leadership teams.
Support annual planning cycles, business reviews, and strategic planning activities.
Support implementation and maintenance of compliance programs, internal controls, and business policies.
Maintain risk registers and monitor mitigation actions in partnership with leadership teams.
Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.
Monitor business risks, issues, and escalation items and ensure appropriate visibility and follow-through.
Ensure adherence to company policies, regulatory requirements, and client governance expectations.
Adhere to SOX control responsibilities where applicable.