Sr. Revenue Operations Manager

Viva • Colorado Springs, CO

5d • Remote

About The Position

Viva Talent is hiring a fully hands-on Senior Revenue Operations Manager to build and improve the systems connecting Marketing, Sales, and Customer Success throughout the customer lifecycle. The role uses data to identify growth bottlenecks, recommend growth priorities, and work with department heads to implement improvements and measure their impact. It has no direct reports and reports to the Co-CEO.

The manager will own HubSpot and the go-to-market technology stack, define Marketing and Sales processes, make channel performance measurable, maintain pipeline reporting and forecasts, connect Sales and Customer Success information, and lead a roadmap of process and systems improvements. The role also builds and implements AI-enabled workflows, validates their accuracy and value, enables approved growth initiatives, and recommends resource investments based on expected impact, speed, risk, and trade-offs.

The position is remote and intended for a globally distributed organization. Viva Talent connects US companies with Executive Assistants and Recruiting Coordinators and describes its mission as creating meaningful career opportunities for women across Latin America while welcoming talent of all genders.

Requirements

• At least 5 years of experience in Revenue Operations, with hands-on ownership of systems and processes across the customer lifecycle.
• C1 English proficiency and executive communication skills, including the ability to explain recommendations clearly, constructively challenge assumptions, and align Sales, Marketing, and Customer Success stakeholders.
• Experience building or significantly improving RevOps systems and processes in both 0-to-1 and 1-to-n contexts, taking work from problem identification through implementation.
• Hands-on HubSpot expertise, including lifecycle configuration, data governance, integrations, and automation.
• Strong commercial judgment and independence, including prioritizing, weighing risks and trade-offs, and making recommendations that influence growth and investment decisions.
• Advanced, hands-on AI and automation expertise, including building and deploying workflows that reduce manual work and validating accuracy and results.

Nice To Haves

• Experience working in a startup or lean team.
• Direct sales or customer-facing experience.
• Familiarity with Clay.
• Familiarity with Zapier, Make, or n8n.
• Familiarity with advertising conversion integrations.

Responsibilities

• Own HubSpot and the go-to-market technology stack, including lifecycle stages and fields, data quality, integrations, advertising conversion syncing, tool access, and costs.
• Define Marketing and Sales collaboration processes, including MQL and SQL qualification criteria, lead scoring, ideal-customer filters, routing, follow-up service-level agreements, and speed-to-lead tracking.
• Track lead sources, customer acquisition cost, and channel payback, and recommend monthly channel spend allocation.
• Deliver weekly pipeline reporting, track conversion rates between pipeline stages, maintain the forecast model, and analyze wins and losses.
• Ensure post-sale information is captured in HubSpot, surface customer health and usage signals, and track expansion opportunities in the pipeline.
• Own the RevOps improvement roadmap by identifying and prioritizing system and process improvements that remove bottlenecks, reduce manual work, and improve revenue performance.
• Build and implement AI-enabled workflows to automate repetitive go-to-market work, and validate output accuracy and value.
• Work with department heads to turn approved recommendations into workable processes and monitor adoption and results.
• Identify opportunities to accelerate Viva’s core growth metric and recommend resource priorities based on expected impact, speed to results, risks, and trade-offs.

Benefits

• 100% remote work.
• Competitive compensation with reviews every six months.
• Performance bonuses.
• Comprehensive global health insurance, including medical, dental, vision, mental health, and routine care.
• Paid holidays, vacation, and sick leave.
• Family care days.
• Family-friendly policies, including parental leave and flexible support.
• A culture centered around growth, ownership, well-being, and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed