Sr Manager, Revenue Operations (ROPS)

DaVita Kidney Care•Denver, CO

1d•$85,000 - $135,000

About The Position

The Senior Manager, Analytics & Strategy is a strategic partner and analytics leader within Field Revenue Operations (ROPS), Team Torchlight. The role leads strategic reporting and analysis portfolios across Patient Education and Admissions, translating executive business priorities into analytical roadmaps, operational insights, and measurable outcomes. The Senior Manager partners with Field Revenue Operations leadership to influence patient intake, coverage stability, and operational efficiency, and leads and mentors Analytics Managers and Analysts. The position oversees advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks; supports operational evaluation of growth levers; develops measurement plans; and communicates recommendations to senior leadership. It also leads cross-functional change management to embed analytics into frontline workflows and maintains quality standards across models, dashboards, and executive deliverables. Denver, Colorado is highly preferred, though remote candidates may be considered. Remote candidates must travel up to 10–15% for quarterly in-person team offsites, leadership planning sessions, and company-wide gatherings.

Requirements

Bachelor’s degree in Business Administration, Economics, Engineering, Mathematics, Finance, Healthcare Administration, or a related quantitative or analytical field.
At least 5 years of progressive experience in business analytics, management consulting, corporate strategy, or operational analytics.
Demonstrated experience managing and developing teammates, including at least 1–2 years of direct people management experience.
Mastery of hypothesis-driven problem solving, structured communications, and executive data storytelling.
Exceptional interpersonal and influencing skills, with a record of partnering effectively with senior executives and cross-functional teams.

Nice To Haves

Experience in healthcare operations, healthcare payer/provider dynamics, or commercial growth strategy.
Experience as a manager of managers or leading distributed or hybrid analytics teams.
Hands-on familiarity with SQL, enterprise BI architectures, and agile project management tools such as JIRA.

Responsibilities

Partner with senior operational stakeholders to identify high-impact opportunities and turn ambiguous challenges into structured, hypothesis-driven analytical projects.
Synthesize data into executive narratives, decision frameworks, and prioritized recommendations for senior leadership.
Prioritize workstreams in alignment with strategic objectives and emerging opportunities.
Oversee delivery of advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks.
Evaluate strategic growth levers, including referral dynamics, conversion funnels, and payer mix opportunities.
Establish measurement plans to assess operational pilots and policy changes.
Build a collaborative, high-performing team across remote and in-person teammates.
Coach Analytics Managers in people leadership, capacity planning, delegation, stakeholder management, and performance enablement.
Guide analysts and senior analysts in professional development, analytical methods, structured problem-solving, and executive presentation skills.
Lead talent reviews, quarterly competency assessments, career conversations, and team onboarding.
Serve as a strategic liaison between Field Revenue Operations analytics and enterprise partners, including Insurance Management Team, Guest Services, Finance, and data/technology partners.
Lead change management to operationalize insights and integrate data-driven tools and dashboards into frontline workflows.
Facilitate cross-lane working groups and collaborative planning sessions.
Maintain analytical quality assurance across recurring models, dashboards, and executive deliverables.
Partner with technical leads on data infrastructure transitions, including Enterprise Data Warehouse and Tableau transformation, and retire legacy manual reporting.