Supervisor, Revenue Operations (ROPS)
About The Position
DaVita is hiring a Supervisor for its Patient Resources team within Revenue Operations. The role assists the manager by providing leadership and direction to Revenue Operations specialists. In addition to supervisory responsibilities, the Supervisor leads or actively supports strategic initiatives, process redesign, analytical report development, and special projects. The position monitors team productivity, supports staffing and teammate employment activities, establishes and communicates departmental goals, and helps maintain a positive, effective work environment. It also performs root cause analysis on large datasets, develops reports and performance metrics for senior leadership, identifies system and process improvement opportunities, and supports continuous quality improvement efforts. The Supervisor serves as a liaison between data analytics and other departments and provides timely updates to the manager on projects and initiatives. Travel of up to 5% is required.
Requirements
- Supervisory experience demonstrating willingness, desire, and ability to supervise, with aptitude for coaching, mentoring, training, and developing teammate skills.
- Willingness and desire to create a team learning environment and foster a positive, fulfilling work environment.
- Demonstrated strengths in teambuilding and leadership skills.
- Critical thinking skills and demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives.
- Strong computer skills and proficiency in Microsoft Office, including Excel, Access, Word, Outlook, and PowerPoint.
Responsibilities
- Ensure high-quality customer service in accordance with department and company policy.
- Monitor team productivity and progress on specific area job functions.
- Determine staffing plans that promote effective use of teammates.
- Establish and communicate departmental goals and objectives, and ensure they are achieved.
- Address teammate relations issues and escalate them to the manager as necessary.
- Assist the manager with hiring, promotions, performance evaluations, PTO, and disciplinary actions as required.
- Write and conduct teammate annual Performance Development Reviews (PDRs) as required.
- Maintain teammate records in compliance with DaVita policies and applicable laws.
- Understand and communicate DaVita company policies and procedures.
- Work with People Services and the manager to recruit teammates with appropriate skills and experience.
- Follow DaVita teammate guidelines and local safety and security policies and procedures.
- Lead or actively participate in special projects.
- Serve as a liaison between the data analytics team and other departments to ensure business needs are met efficiently and effectively.
- Support the analytics team manager with business acumen and technical knowledge.
- Meet tight deadlines in time-sensitive and resource-constrained project environments.
- Provide frequent updates to the manager on activity and initiative status.
- Assist with Continuous Quality Improvement (CQI) projects and other efforts to improve business effectiveness and efficiency.
- Identify system and process improvement opportunities and recommend improvements or plans.
- Perform root cause analysis on large datasets and create detailed reports on strategic business issues and opportunities.
- Provide accurate and timely performance metric reporting to senior leadership as required or scheduled.
- Maintain reporting continuity, integrity, and communication among analytical departments.
- Champion the DaVita Mission and Values internally and externally.
- Attend team meetings, phone conferences, and training as scheduled or needed.
- Perform other duties as assigned or required.
- Travel up to 5%.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources.
- EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
