Operations Manager

Avid Health at Home•Fairview Heights, IL

19d•Onsite

About The Position

Avid Health at Home is hiring an Operations Manager for its Fairview Heights office. The Operations Manager manages the branch’s daily operations and supervises the productivity of office staff across interdepartmental functions. The role is accountable for branch revenue, margins, growth, and success while promoting the company’s mission and core values and supporting access to affordable, quality, innovative care. The Operations Manager oversees branch staffing and schedules, operational performance, budgeting, recruitment, and growth planning. The role also serves as a client-care liaison and a key connection among branch staff, corporate departments, payers, and compliance and clinical teams. The position requires adherence to applicable regulations, contract requirements, HIPAA, and Joint Commission standards. Business travel may be required.

Requirements

Minimum high school diploma or equivalent.
Excellent leadership skills and a big-picture approach to tasks.
Ability to use computerized systems and software such as Microsoft Office, including Excel, Word, and PowerPoint.
Satisfactory verbal and written communication skills.
Ability to work well under pressure.
Knowledge of applicable Federal, State, and local laws and regulatory requirements.
Physical ability to perform job-related duties, which may require lifting at least 10 pounds, bending, stooping, stretching, pulling, and pushing.
If business travel is required, a valid driver’s license issued by the state of employment and a satisfactory driving record.

Nice To Haves

Some college education.
Understanding of the geographical and cultural requirements of the branch office.
HIPAA and Joint Commission experience.
Bilingual English/Spanish skills.

Responsibilities

Manage and supervise daily branch operations across interdepartmental functions to ensure continuity, efficiency, productivity, and a positive office culture and employee experience.
Supervise administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination in accordance with company policy and operational needs.
Coordinate and oversee branch employees’ work and on-call schedules.
Plan, implement, and monitor operational metrics to ensure tasks are completed efficiently and on time.
Analyze operational processes and performance and recommend improvements.
Conduct annual employee reviews and provide constructive performance feedback.
Work with Senior Management to develop annual branch budgets and manage adherence to budgets and expense approvals.
Develop branch operational plans, recruitment plans, and marketing strategies to achieve annual revenue, margin, and growth goals.
Collaborate with leadership to develop and implement growth strategies and explore revenue opportunities in new markets and programs.
Act as the lead client-care liaison, communicating with clients, families, and contracts or payers to support intake, satisfaction, and continuity of care.
Serve as the primary liaison between branch staff and corporate departments, sharing operational information and responding to questions and requests.
Support billing efficiency by ensuring branch payroll functions follow contracted referral hours and do not exceed authorized hours without prior approval.
Work with Compliance and Clinical Teams to meet accrediting and licensing requirements and survey requirements.
Participate in quarterly corporate QI meetings and provide branch operational, compliance, and quality data.
Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
Build and maintain relationships with contract payers and partner on payer contracting related to Value-Based Purchase (VBP).
Implement and monitor company policies and procedures at the branch.
Comply with applicable Federal, State, and local regulations, contract requirements, HIPAA, and Joint Commission standards.
Perform other duties as assigned.