Outbound Operations Manager Supply Chain

Genuine Parts Company•Salt Lake, DC

2d•Onsite

About The Position

The Outbound Operations Manager leads outbound operations at a distribution center, ensuring teams and activities are managed effectively and comply with safety and regulatory requirements. Reporting to the General Manager or Assistant General Manager, this role implements strategic priorities across outbound operations and fosters teammate engagement, empowerment, and problem-solving. The position oversees outbound team performance and truck yard operations, supports employee development, resolves customer concerns and recurring shipping errors, protects company assets, and contributes to cost management and process improvement. It operates in a warehouse environment with industrial noise, bright overhead lighting, varying temperatures, moving equipment, and mechanical operations.

Requirements

At least 2 years of experience in a distribution center or similar environment.
At least 1 year of proven experience in a managerial role and/or leading teams.
Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement.
Strong organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity, professionalism, customer service, supporting teammates, and delivering for customers.
Ability to perform the described warehouse physical demands, including lifting and carrying, pushing and pulling, standing and walking, bending and reaching, climbing, operating equipment, repetitive tasks, and working in a physically demanding environment.
Commitment to following warehouse safety protocols and staying alert to hazards and safety signals.

Nice To Haves

Bachelor’s degree in business administration, logistics, or a related field.
At least 3 years of experience in a distribution center or similar environment.
At least 2 years of proven experience in a managerial role and/or leading teams.
Experience performing quality functions such as inspection, control, assurance, or audits.
Lean Six Sigma and project management skills.
Experience with tools and technology such as MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Interest in data, analysis, and providing clear insights.
Passion for solving complex challenges.
Ability to influence others, lead teams, manage stakeholders, gain leadership buy-in, and communicate clearly.
Test-and-learn mentality and agile approach to improving team products.

Responsibilities

Collaborate with the General Manager and/or Assistant General Manager to implement operational strategies that optimize efficiency and productivity.
Manage outbound operations by setting performance expectations, monitoring team productivity, and troubleshooting issues.
Lead truck yard operations, including trailer organization, housekeeping, maintenance, and safety protocols.
Promote adherence to safety rules and regulations.
Train and develop employees, supporting teams to operate efficiently and filling in where needed.
Ensure customer inquiries and concerns are handled promptly and professionally; encourage team ownership and creative solutions, resolve escalations, and escalate further when appropriate.
Work with other distribution center management to monitor, investigate, and resolve recurring shipping errors.
Protect company assets by ensuring equipment is properly used and maintained, buildings are checked and secured nightly, and merchandise does not leave without proper receipts.
Maintain awareness of budget planning and cost management and implement cost-saving initiatives and process improvements.
Communicate proactively, motivate and inspire others, and focus on customer success and outcomes.
Make balanced, forward-thinking decisions and develop high-performing teams through inclusive leadership, talent development, feedback, and trust-building.