Outbound Operations Manager Supply Chain

Genuine Parts Company•Salt Lake City, UT

1d•Onsite

About The Position

The Outbound Operations Manager is a strategic leader responsible for overseeing outbound operations at a distribution center location. Reporting to the General Manager or Assistant General Manager, this role manages outbound teams and activities, ensures compliance with safety regulations, and implements strategic priorities. The manager promotes engagement, empowerment, and problem-solving among teammates while supporting efficient, productive operations. The role also oversees truck yard operations, customer issue resolution, shipping-error investigations, asset protection, budget awareness, cost-saving initiatives, and process improvements. It involves developing employees, collaborating with other distribution center management, and maintaining a safe, organized warehouse environment. The position operates in a warehouse setting with industrial noise, bright overhead lighting, and varying temperatures due to limited climate control. Employees work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals. Physical duties may include lifting and carrying, pushing and pulling equipment, prolonged standing and walking, bending, stooping, climbing, operating warehouse equipment, repetitive motions, and working long hours, weekends, or overtime during peak periods.

Requirements

At least 2 years of experience in a distribution center or similar environment.
At least 1 year of proven managerial experience and/or experience leading teams.
Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement initiatives.
Strong organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity, professionalism, and customer service, with a focus on supporting team members and delivering for customers.
Ability to meet the physical demands described, including lifting and carrying objects typically weighing 25 to 50 pounds or more, and working around warehouse equipment and hazards.

Nice To Haves

Bachelor's degree in business administration, logistics, or a related field.
At least 3 years of experience in a distribution center or similar environment.
At least 2 years of proven managerial experience and/or experience leading teams.
Experience performing quality functions such as inspection, control, assurance, or audits.
Lean Six Sigma and project management skills.
Expertise with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Interest in data and analysis, with the ability to provide clear insights.
Passion for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, gaining leadership buy-in, and communicating clearly.
A test-and-learn mentality and agile approach to improving team products.

Responsibilities

Collaborate with the General Manager and/or Assistant General Manager to implement operational strategies that optimize efficiency and productivity.
Manage outbound operations by setting strategic performance expectations, monitoring team productivity, and troubleshooting as needed.
Lead truck yard operations, including trailer organization, housekeeping, maintenance, and safety protocols.
Promote adherence to safety rules and regulations to maintain a safe environment for employees.
Train and develop employees and support teams in functioning efficiently, filling in where needed.
Ensure customer inquiries and concerns are handled promptly and professionally; encourage team members to take ownership, resolve escalations, and escalate issues when appropriate.
Work cross-functionally with other distribution center management to monitor, investigate, and resolve recurring shipping errors.
Protect company assets by ensuring equipment is properly used and maintained, buildings are checked and secured nightly, and merchandise does not leave without proper receipts.
Maintain awareness of budget planning and cost management, and implement cost-saving initiatives and process improvements.
Communicate proactively to motivate and inspire others.
Deliver results and customer success by focusing on outcomes and centering customer needs in decisions.
Make balanced decisions and think strategically.
Develop high-performing teams through inclusive leadership, talent development, ongoing feedback, and building trust across the organization.
Uphold the values of serve, perform, influence, respect, innovate, and team.