Sr Supply Chain Operations Manager

T-Mobile USA•Flower Mound, TX

1d•Onsite

About The Position

The Sr. Supply Chain Operations Manager at T-Mobile leads complex, end-to-end network equipment supply chain operations, covering forward flows—including planning, inbound logistics, warehousing, staging and kitting, fulfillment, and deployment readiness—and reverse flows, including returns, RMA coordination, repair and refurbishment, redeployment, and disposition. The role owns execution across multiple operational domains and third-party partners that support network build, upgrade, and maintenance activities. As a senior operational lead, this position independently manages high-impact issues, escalations, and risk mitigation across forward and reverse flows. It drives sustained improvements in service, cost-to-serve, inventory integrity, and asset utilization while advancing the adoption of systems, tools, and scalable operating practices. Success is measured by reliable network readiness, reduced operational risk, and consistent delivery against SLA, cost, and quality targets. This role is based on-site five days per week; remote and hybrid work arrangements are not available. Travel is not required. T-Mobile is unable to sponsor a work visa for this role.

Requirements

Bachelor’s degree plus 3 years of related work experience, or an advanced degree with 1 year of related work experience, or an equivalent combination of education and experience.
7–10 years managing supply chain operations, including planning, materials management, and logistics in a large organization.
4–7 years using data analytics tools for supply chain optimization and presenting insights to executive leadership.
Advanced Microsoft Excel skills.
Data analysis skills.
Cross-functional leadership skills.
Inventory management skills.
Problem-solving skills.
Project management skills.
Strategic thinking skills.
Supply chain management (SCM) skills.
Vendor management skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Education in Business, Supply Chain, Engineering, Industrial Management, or a related field.
4–7 years of experience in vendor and third-party logistics management, including negotiation and strategic partnership development.
Change management skills.
Negotiation skills.
Reverse logistics experience or skills.
Root cause analysis skills.
WMS/ERP systems experience or skills.
Certified Supply Chain Professional (CSCP).
Certified in Production and Inventory Management (CPIM).

Responsibilities

Own execution across one or more aspects of network supply chain operations, ensuring integrated performance across planning, inbound logistics, warehousing, staging and kitting, fulfillment, critical spares readiness, returns, repair and refurbishment, redeployment, and disposition of network equipment.
Provide senior operational ownership of third-party logistics, repair, and disposition partners; govern performance at external facilities, drive SLA adherence, and resolve execution gaps across forward and reverse operations.
Independently lead resolution of complex, cross-functional issues and escalations affecting network readiness, inventory accuracy, cycle time, cost, or service risk.
Drive root-cause analysis and corrective and preventive actions.
Drive continuous improvement in processes, vendor performance, and cost outcomes.
Lead implementation and stabilization of new or enhanced systems and tools, such as WMS/ERP integrations, asset tracking, and performance analytics, to improve visibility and control.
Develop and present operational insights, risks, and improvement outcomes to senior leadership, translating performance data into clear recommendations that support network and supply chain decisions.
Lead and support short- and long-term initiatives, including special projects, onboarding new suppliers or capabilities, and forward and reverse supply chain transformation efforts aligned to evolving network demand.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.