Supply Chain and Operations – Park Operations Senior Manager

Accenture•Orlando, FL

1d•$112,900 - $302,400

About The Position

Accenture’s Supply Chain and Operations team for the Travel, Leisure & Entertainment sector helps theme parks, resorts, live entertainment venues, and attraction networks transform their operations while keeping guest experience central. The Park Operations Senior Manager will lead operational transformation for theme park and attraction clients, applying deep knowledge of workforce management, safety and compliance, ride and attraction readiness, guest flow, and operational logistics. The role combines strategic client advising with hands-on leadership of cross-functional teams. It focuses on improving safety, efficiency, guest satisfaction, and operational performance through process redesign, workforce and asset strategies, and technology adoption. The Senior Manager will collaborate with senior client stakeholders to define transformation roadmaps and support sustained execution, while also contributing to business development and thought leadership.

Requirements

Minimum 7 years of experience in park operations, attractions management, or operational leadership within the travel, leisure, or entertainment industry.
Minimum 4 years of consulting experience or equivalent senior leadership experience at a theme park, resort, or large-scale entertainment complex.
Proven ability to lead large-scale, cross-functional transformation programs and deliver measurable operational and guest experience results.
Bachelor’s degree or equivalent (minimum 12 years) work experience; if holding an associate degree, at least 6 years of work experience is required.
Strong leadership, communication, and client relationship management skills.

Nice To Haves

Direct experience at iconic park or resort operators such as Disney, Universal, SeaWorld, Merlin Entertainments, or comparable large-scale attractions.
IAAPA certifications, such as Certified Attractions Executive or Certified Attractions Manager, or equivalent industry credentials.
Experience implementing digital guest experience platforms, including dynamic pricing, mobile app integration, or virtual queuing systems.
Skills in operations and data analytics tools such as Power BI, Tableau, or Alteryx.

Responsibilities

Lead end-to-end operational transformation projects for theme park and attraction clients, improving management of rides, facilities, guest services, and large-scale workforces.
Develop and implement strategies to improve guest flow, reduce wait times, and elevate the end-to-end guest journey through operational redesign and digital interventions.
Advise clients on workforce scheduling, labor optimization, and training program design for seasonal and year-round operations.
Lead assessments and redesign of operational safety protocols, ride readiness programs, and incident management frameworks aligned with industry best practices and regulatory standards, including ASTM and IAAPA.
Lead adoption of digital operations tools, including real-time dashboards, predictive maintenance platforms, dynamic queue management systems, and mobile-enabled workforce tools.
Develop asset lifecycle management strategies and procurement frameworks for rides, attractions, and facilities infrastructure to reduce downtime and extend asset value.
Partner with senior client stakeholders, including COOs, VPs of Operations, and General Managers, to define transformation roadmaps, align priorities, and drive execution.
Contribute to business development by identifying opportunities, cultivating client relationships, and developing thought leadership on the future of park and attraction operations.