Supply Chain and Operations – Park Operations Senior Manager

Accenture•Orlando, FL

3d•$112,900 - $302,400

About The Position

Accenture’s Supply Chain and Operations team serves clients in the Travel, Leisure & Entertainment sector, including theme parks, resorts, live entertainment venues, and attraction networks. The team supports operational excellence through data-driven insights, process innovation, and digital transformation, with a focus on safety, efficiency, guest experience continuity, and technology-enabled modernization. The Park Operations Senior Manager leads operational transformation for theme park and attraction clients. The role covers rides, facilities, guest services, workforce operations, safety and compliance, guest-flow improvement, technology integration, and supply chain and asset management. It combines strategic advising of senior client leaders with hands-on leadership of cross-functional teams, delivering measurable improvements to operational performance and guest experience. The position also contributes to business development, client relationships, and thought leadership. Accenture describes itself as a global professional services company with approximately 814,000 people in the posting’s introduction, serving approximately 9,000 clients and reporting approximately $74 billion in FY26 revenue. The posting anticipates remaining open until 12/03/2026. Compensation varies by location; listed annual ranges span $112,900 to $302,400 across the specified U.S. locations. Accenture offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Requirements

At least 7 years of experience in park operations, attractions management, or operational leadership within the travel, leisure, or entertainment industry.
At least 4 years of consulting experience or equivalent senior leadership experience at a theme park, resort, or large-scale entertainment complex.
Proven ability to lead large-scale, cross-functional transformation programs and deliver measurable operational and guest experience results.
Bachelor’s degree or equivalent, or a minimum of 12 years of work experience. Applicants with an associate degree must have at least 6 years of work experience.
Strong leadership, communication, and client relationship management skills.

Nice To Haves

Direct experience at iconic park or resort operators such as Disney, Universal, SeaWorld, Merlin Entertainments, or comparable large-scale attractions.
IAAPA certifications, such as Certified Attractions Executive or Certified Attractions Manager, or equivalent industry credentials.
Experience implementing digital guest experience platforms, including dynamic pricing, mobile app integration, or virtual queuing systems.
Skill with operations and data analytics tools such as Power BI, Tableau, or Alteryx.

Responsibilities

Lead end-to-end operational transformation projects for theme park and attraction clients, redesigning operations for rides, facilities, guest services, and large workforces to improve safety, efficiency, and guest satisfaction.
Develop and implement strategies to improve guest flow, reduce wait times, and elevate the guest journey through operational redesign and digital interventions.
Advise clients on large-scale workforce scheduling, labor optimization, and training program design for seasonal and year-round operations.
Lead assessments and redesign of operational safety protocols, ride readiness programs, and incident management frameworks aligned with industry best practices and regulatory standards, including ASTM and IAAPA.
Lead adoption of digital operations tools, such as real-time dashboards, predictive maintenance platforms, dynamic queue management systems, and mobile-enabled workforce tools.
Develop asset lifecycle management strategies and procurement frameworks for rides, attractions, and facilities infrastructure to reduce downtime and extend asset value.
Partner with senior client stakeholders, including COOs, VPs of Operations, and General Managers, to define transformation roadmaps, align priorities, and drive sustained execution.
Support business development by identifying opportunities, cultivating client relationships, and developing thought leadership on the future of park and attraction operations.