Job Posting Title Senior Operations Manager I, ICON Prime

ICON • Austin, TX

19d • Onsite

About The Position

ICON Prime is seeking a Senior Operations Manager to serve as the operational backbone of its business unit. The role owns physical workplace operations, end-to-end procurement across R&D and overhead functions, and operational cost control. It was created to support the rapid scaling of ICON Prime and its R&D programs by building effective processes and relationships across procurement, facilities, and finance.

This is a high-ownership position responsible for ICON Prime’s operational and administrative needs, purchasing activity, and operational cost stewardship. The position is based on ICON’s Austin, Texas campus, is full-time and on-site, and reports to the Division President of ICON Prime. Occasional extended hours may be required during budget cycles, significant vendor negotiations, or facility projects. Some travel may be required for vendor visits, supplier audits, or ICON off-site events.

Requirements

• At least 7 years of progressive operations experience, including direct ownership of procurement, facilities management, and cost control.
• At least 5 years of experience managing office or administrative operations in a professional environment, including executive support, vendor coordination, facilities oversight, and employee onboarding logistics.
• Bachelor’s degree in Business, Operations Management, Supply Chain, Finance, or a related field, or equivalent demonstrated experience.
• Demonstrated procurement experience across technical/R&D categories and general overhead spending.
• Track record of managing and improving operational budgets, including monthly close processes, variance reporting, and cost-reduction initiatives.
• Experience working within or alongside a Finance organization, with fluency in budget models and financial reporting formats.
• Strong vendor negotiation skills, with verifiable examples of improved contract terms or cost outcomes.

Nice To Haves

• Experience as the sole or lead administrative and operational point of contact for a business unit or division, supporting senior leadership while managing day-to-day office operations.
• Experience supporting an R&D, engineering, or science-driven organization where technical materials, equipment, and specialized services are regularly procured.
• Hands-on proficiency with Coupa and/or NetSuite; familiarity with BAAN, SAP Ariba, or equivalent enterprise procurement platforms.
• Experience managing facilities in a laboratory or mixed-use research and office environment.
• Experience managing or mentoring direct reports, coordinators, or cross-functional operational staff.
• Exposure to construction technology, advanced manufacturing, or hardware development environments.

Responsibilities

• Develop and maintain procedures and SOPs for operations, procurement, facilities support, security compliance, and cost management across ICON Prime.
• Support new-hire onboarding logistics, including equipment provisioning and workspace setup.
• Identify operational gaps, propose solutions, and implement continuous improvements as ICON Prime scales.
• Support the Head of R&D and Prime leadership with operational analysis, administrative tasks, and strategic initiatives.
• Serve as the primary point of contact for ICON Prime facilities and office matters, including space planning, maintenance coordination, and day-to-day workplace needs, coordinating with IT and Facilities teams.
• Plan and manage facility tours, customer visits, organizational offsites, and other events.
• Coordinate logistics, budget tracking, and execution for office buildouts, reconfigurations, and capital improvement projects.
• Track ICON Prime’s operational costs and partner with Finance on annual overhead budgets, monthly actuals, and variance explanations.
• Identify and execute cost-reduction opportunities through vendor renegotiation, demand management, process standardization, and spend consolidation.
• Develop and maintain cost dashboards and reporting tools to provide leadership visibility into R&D and overhead spending.
• Model cost scenarios, evaluate savings options, and present spending recommendations with clear financial rationale.
• Own end-to-end procurement for ICON Prime R&D, including laboratory supplies and consumables, research equipment, materials, software licenses, and third-party research and testing services.
• Work with R&D team leads and program managers to anticipate purchasing needs, align procurement timelines with project schedules, and prevent supply gaps.
• Build and manage preferred vendors for critical R&D categories and negotiate contracts, pricing, and terms.
• Ensure R&D procurement complies with ICON purchasing policies, approval thresholds, and applicable regulatory requirements.
• Improve R&D procurement workflows to reduce cycle time, increase visibility, and maintain cost discipline.
• Manage overhead purchasing and business-unit vendor relationships not covered by centralized ICON service centers.
• Coordinate with ICON’s broader procurement organization to use enterprise contracts where applicable and avoid duplicate or off-contract spending.
• Evaluate and onboard vendors in line with ICON vendor management standards and maintain accurate vendor records and contract documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior