Operations Manager

PDS Health•Phoenix, AZ

19d

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor through structured curriculum, on-the-job application, and development meetings. The position is intended to prepare each trainee to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried. The role supports effective dental-office operations, team development, patient experience, compliance, and financial performance. Trainees learn to manage Front Office and Back Office teams, implement office success plans and protocols, and report progress and performance goals to the Regional Manager. The work is primarily in an office setting, with field visits and driving as needed, including travel between multiple offices.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to a motor vehicle record check at hire, or have reliable alternate transportation that enables timely travel to assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and subject to change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely and accurate decisions using information that may be vague or limited; multitask and prioritize in a fast-paced, sometimes ambiguous environment.
Ability to read and interpret financial reports and legal documents, respond to common inquiries, apply sound judgment under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to take responsibility for assigned work, collaborate with others, accept direction, adapt processes to unique needs, and communicate effectively verbally and in writing.
Ability to lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational, analytical, and problem-solving skills; detail-oriented, process-focused, self-motivated, proactive, and patient-focused.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
Assess, investigate, and resolve staff and patient issues using timely, effective, and reasoned solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
Demonstrate competency in managing Front Office and Back Office team members, including leadership and team-development capabilities, by the end of the development program.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.