Operations Manager Jobs

About The Position

Requirements

• Associate degree from an accredited college.
• Five years of experience in HME leadership.
• Valid and unrestricted driver’s license in the state of residence.

Nice To Haves

• Bachelor’s degree.
• Relevant experience in health care, insurance customer services, claims, or billing.

Responsibilities

• Comply with current government regulations and professional standards related to patient care.
• Participate in educational and professional programs and review professional literature to maintain knowledge and competency in current and developing techniques, standards, products, and services.
• Oversee timely and efficient execution of branch operations, including Delivery, Warehouse, Logistics, and Respiratory staff, with appropriate clinical supervisory support as required.
• Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Manage the logistics team by providing daily direction and communication so orders are routed in a timely and efficient manner and productivity and cost-per-delivery goals are met or exceeded.
• Promote cost-effectiveness and timely delivery through appropriate delivery-method selection and delivery management.
• Manage branch inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
• Control branch-level inventory and place purchase orders according to company restocking protocol.
• Address service concerns, identify trends, and respond accordingly.
• Work with regional and department leadership to resolve concerns and improve the patient experience.
• Conduct root cause analysis and problem resolution for operational issues, review customer-service failure trends, and implement appropriate communications and improvement measures.
• Maintain rapport with ordering physicians and referral sources, and inform physicians and other relevant parties of changes in patient condition through visit reports and telephone communication.
• Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
• Work with others to ensure regular initial and ongoing training, including return demonstrations and accountability, as evidenced by operational and regulatory audit goals.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventive maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
• 401(k) with company match.
• Paid time off plans, including six paid holidays.
• Employee Stock Purchase Plan.
• Paid Parental Bonding Leave.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teledoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.
• Competitive compensation and incentives.
• Comprehensive total rewards and benefits.