Fleet Operations Manager

Indie Campers•Salt Lake, UT

About The Position

Indie Campers is seeking an Operations Manager to lead daily execution across 2–3 depots and approximately 300–450 vehicles. Reporting to the District Manager, the role leads Operations Supervisors and depot teams, ensuring vehicles are ready and delivered on time, teams are appropriately staffed and knowledgeable, and operating standards are followed consistently. This is a hands-on, field-based leadership role. The manager is based at the largest depot in the assigned group, travels frequently between locations, and serves as the first escalation point for critical operational issues. The role includes weekly or fortnightly depot visits, at least one frontline shift per month, and availability during weekends and holidays when operationally necessary. During the six busiest months of the year, the working pattern includes Thursday to Monday.

Requirements

5–8 years of experience in hands-on operations, ideally within mobility, rent-a-car, logistics, retail, hospitality, or another high-volume customer-facing environment.
At least 2–3 years of experience leading teams, several locations, or one high-volume site.
Experience managing labor, overtime, operating costs, scheduling, and location-level budgets.
Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement.
Visible, hands-on leadership style and willingness to work alongside frontline teams.
Strong coaching, problem-solving, and performance-management skills.
Excellent communication and stakeholder-management skills.
Professional fluency in English.
Strong Excel or Google Sheets skills and experience with operational or reporting tools.
Valid driver’s license and willingness to drive campervans.
Availability to travel frequently between assigned depots and respond to critical operational needs.

Nice To Haves

Additional local language capability.
Fleet management or vehicle maintenance experience.
Lean, Six Sigma, safety, project management, or similar operations certifications.
Experience implementing operational change across multiple locations.
Experience in highly seasonal or geographically dispersed operations.

Responsibilities

Lead operational performance across 2–3 depots, delivering service, productivity, quality, and cost targets.
Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations.
Ensure vehicles are ready, safe, clean, and available for on-time customer check-ins and check-outs.
Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions.
Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget.
Coordinate workforce coverage across locations, particularly during seasonal and operational peaks.
Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices.
Resolve escalated operational and customer issues and prevent recurrence.
Implement new processes, systems, and district initiatives across assigned depots.
Report performance, risks, and resource needs to the District Manager.
Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month.
Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue.
Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year.

Benefits

Competitive total compensation package, including a base salary of $70,000 and performance-based variable compensation.
PTO and paid sick leave.
Health insurance.
Additional benefits.
Free road trips across Europe, North America, and Oceania.
Continuous training, development, and coaching.
Career growth opportunities within Field Operations, including progression toward District Manager.

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