Assistant Manager Fleet Operations

AAA Northeast•Milford, CT

4d•$94,000 - $119,500•Onsite

About The Position

The Assistant Manager Fleet Operations manages the performance of Fleet Supervisors and supports the daily operation of the Fleet. This role performs management and supervisory activities in the absence of the Manager Fleet Operations and applies knowledge of business goals, activities, and operational resources to improve effectiveness. The position is based in Milford, Connecticut, and is scheduled Tuesday through Friday, 11:00 a.m. to 8:00 p.m., with Saturday hours flexible. The role is on second shift and may require work at night, on weekends, and on holidays as business and weather conditions require. The Assistant Manager is also on call at night for fleet accidents and incidents. The position oversees staffing, scheduling, training, performance management, employee engagement, service delivery, safety, member concerns, revenue handling, records, reporting, and inventory. It works with Fleet Supervisors and other internal operations to support member satisfaction and Five Diamond Service, manage costs, resolve escalated road-service issues, and implement organizational and process changes. The role may open or close the Fleet Operations Center and represents the department at business and community functions. The stated annual salary range is $94,000 to $119,500. Base pay varies according to job-related knowledge, skills, shift differentials, and experience. Annual bonuses are offered, and certain roles may also earn monthly or quarterly incentives. Benefits include medical, dental, vision, wellness, and financial benefits, including a 6% 401(k) match; three weeks of vacation, 12 holidays, eight sick days, and 48 hours of annual volunteer time; AAA membership and insurance discounts; travel commission refunds; wellness incentives; and tuition reimbursement.

Requirements

High school diploma or GED.
Valid resident driver’s license, as appropriate.
DOT card.

Responsibilities

Manage the daily activities and performance of Fleet Supervisors, including hiring, training, scheduling, motivating, and evaluating their teams.
Guide Supervisors on coaching, career development, performance appraisals, and disciplinary actions.
Foster a positive, participatory work environment and improve work relationships, morale, employee commitment, engagement, and productivity in accordance with Club values.
Administer staffing and scheduling to ensure appropriate coverage and cost-effective service delivery, approving overtime as necessary.
Plan staffing, select technicians and supervisors, recommend seasonal changes and reporting relationships, and allocate shifts.
Build relationships among internal operations, Fleet, and contract garages to support Five Diamond Service.
Identify opportunities for approved efficiency and resolve road-service delivery issues escalated beyond the supervisory level.
Analyze trends and metrics with management and supervisors to develop solutions, programs, and policies.
Ensure employee work committees meet their focus and objectives and monitor daily performance against department standards.
Support business, process, goal, strategy, and organizational changes, helping supervisors and employees accept transitions.
Monitor participation and growth in the Fleet Career Path program, taking its development requirements into consideration.
Identify training needs, evaluate subordinate staff, and ensure adherence to department and Club policies and procedures, with emphasis on Five Diamond Service and member satisfaction.
Coordinate ongoing training classes efficiently while maintaining member service and controlling costs.
Respond to fleet accidents and incidents at night while on call, escalating as appropriate and ensuring required documentation complies with safety and Club protocols.
Resolve member concerns promptly, respond to complex inquiries and issues, coordinate with Member Relations when necessary, and offer alternatives or exceptions to standard business practices when warranted.
Complete reports, including daily cash and battery and tow revenue reports, and run appropriate system reports to verify accuracy.
Ensure daily deposits are completed and department revenue is safeguarded according to Club cash-handling policies and procedures.
Maintain accurate records and analyze statistical data to help develop plans that increase productivity and reduce or maintain costs.
Conduct periodic inventory audits, ensure adequate warehouse and on-truck equipment supplies, and inform management about reorder status.
Ensure required safety devices and personal protective equipment are provided and used for applicable jobs.
Represent the department at business and community functions.
Open and close the Fleet Operations Center as needed and ensure vehicles and buildings are properly safeguarded.
Work nights, weekends, and holidays as required by business and weather conditions.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and eight sick days.
48 hours of volunteer time annually.
Free AAA membership and insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Ongoing world-class training and career paths for career development and advancement.