Fleet Operations Manager Trainee

Ryder • Rancho Cucamonga, CA

15h • Onsite

About The Position

The Operations Management Trainee (OMT) participates in an 18-month structured training program designed to develop leadership and operational knowledge. The trainee works collaboratively with different teams to learn the business, its processes, and strategies for customer retention, operational excellence, and performance metrics. The role uses problem-solving skills to support business decisions and includes manager and team mentorship and training. Relocation within the business unit is required at the conclusion of the training program.

The position is based at the Rancho Cucamonga, California shop and follows a Monday–Friday schedule from 12:30 p.m. to 9:00 p.m. It is a salaried role with a stated annual salary of $60,000, paid weekly. A bachelor’s degree is required.

Requirements

• Bachelor’s degree required.
• Strong PC knowledge and skills, including spreadsheet and word-processing software packages; advanced proficiency required.
• Basic understanding of business finance, controls, and metrics required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-drive to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a member of a team.

Nice To Haves

• At least 1 year of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and increase customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Perform other duties as assigned.
• Relocate within the business unit at the conclusion of the training program.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.
• Competitive pay and a full benefits package.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level