Operations Management Trainee Fleet Maintenance

Ryder • Des Moines, IA

9d • $54,000 - $55,000 • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management, and provides exposure to all aspects of the business unit. The trainee develops operations and fleet maintenance knowledge and skills through a fast-paced training program. The stated progression path is to Operations Supervisor, with promotion based on performance. Relocation within the business unit is required at the conclusion of the training program.

The position is based at the shop in Des Moines, Iowa, with a Monday–Friday schedule starting at 1 p.m. It is salaried, with a stated pay range of $54,000–$55,000. The role is not DOT-regulated.

Requirements

• Bachelor’s degree required.
• Strong mechanical skills.
• Strong PC skills, including advanced spreadsheet and word-processing software skills.
• Beginner-level understanding of business finance, controls, and metrics.
• Detail-oriented, with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-direction to excel in a fast-paced environment.
• Effective interpersonal and influencing skills.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• One year or more of customer service experience involving issue resolution is preferred.

Responsibilities

• Provide quality customer interface, proactive customer management, issue resolution, and support customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and improve customer satisfaction.
• Manage running costs and maintenance overheads, and ensure policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown handling, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Perform other duties as assigned.
• Relocate within the business unit at the conclusion of the training program.

Benefits

• Competitive pay
• Full benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) retirement savings plan with employer match
• Discount on shares
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan, depending on level or type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level