Fleet Operations Management Trainee

Ryder Supply Chain Solutions • Georgetown, KY

2d • Onsite

About The Position

The Operations Management Trainee (OMT) is an 18-month structured training program designed to develop leadership and operational knowledge. The trainee works with different teams to learn the business, its processes and strategies, and how to support customer retention, operational excellence and performance metrics. With manager and team mentorship and training, the role prepares the trainee for career advancement in transportation and logistics. Relocation within the business unit is required at the conclusion of the program.

The position is based at the Georgetown, Kentucky shop and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a salaried role with a stated annual pay range of $56,000. Ryder describes a fast-paced, inclusive environment and offers a full benefits package, an employer 401(k) match, and a discount on shares.

Requirements

• Bachelor’s degree.
• Strong PC skills, including spreadsheet and word-processing software packages; advanced proficiency required.
• Basic understanding of business finance, controls and metrics.
• Detail orientation and excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time and prioritize work.
• Flexibility and self-motivation to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers and supervisors.
• Ability to work independently and as part of a team.
• Willingness to relocate within the business unit after the training program.

Nice To Haves

• One or more years of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities through quality customer interaction, proactive customer management, issue resolution and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and increase customer satisfaction.
• Manage running costs and maintenance overhead, ensuring policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown and vehicle-status updates, and efficient technician work planning, training and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Full benefits package
• 401(k) employer match
• Discount on shares
• Medical, prescription, dental and vision insurance options
• Life insurance and disability insurance options
• Paid time off for vacation, illness and bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level