Operations Management Trainee

Ryder•Houston, TX

1d•$65,000 - $65,000

About The Position

The Operations Management Trainee (OMT) is an 18-month structured training program designed to develop leadership and operational knowledge in the transportation industry. Trainees work with different teams to learn the business, its processes and strategies, and support customer retention and operational excellence. The role applies problem-solving skills to business decisions, with guidance, mentorship, and training from managers and team members. Relocation within the business unit is required at the end of the training program. The position is based at the Houston, Texas shop and is scheduled Tuesday through Saturday, 10:00 a.m. to 8:00 p.m. It is salaried, paid weekly, and offers a stated pay range of $65,000 to $65,000. A bachelor's degree is required. The role is described as an opportunity for a recent college graduate to begin a career with Ryder.

Requirements

Bachelor's degree.
Advanced PC knowledge and skills, including spreadsheet and word-processing software packages.
Beginner-level understanding of business finance, controls, and metrics.
Detail-oriented, with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay organized, manage time effectively, and prioritize work.
Flexibility and self-drive to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships at all organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Willingness to relocate within the business unit at the conclusion of the training program.

Nice To Haves

One year or more of customer service experience with issue-resolution experience.

Responsibilities

Manage customer relationship activities by providing quality customer interaction, proactive customer management, issue resolution, and support for customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising service to lease customers.
Partner with Sales staff on customer calls to support new business and improve customer satisfaction.
Manage running costs and maintenance overheads.
Follow policies and processes to optimize running costs and maintenance overhead.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown handling, and vehicle status updates.
Oversee Technician work planning to promote efficiency, training, and flexibility.
Perform other duties as assigned.

Benefits

Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
Paid time off for vacation, illness, bereavement, family, and parental leave.
Tax-advantaged 401(k) retirement savings plan with a company match.
Discounted stock purchase options.
Performance-based annual cost-of-living increases.
Comprehensive training and opportunities for continued professional development.
Regional and local Ryder resources to provide guidance and support.
12 weeks of paid maternity leave.
An additional paid time off day for military veterans.
The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.