Operations Management Trainee

Ryder Supply Chain Solutions•Houston, TX

About The Position

The Operations Management Trainee (OMT) is an 18-month structured training program designed to build leadership and operational knowledge in the transportation industry. Trainees work collaboratively with different teams to learn the business, its processes and strategies, and how to support customer retention, operational excellence, and performance metrics. The role provides an opportunity to use problem-solving skills to support business decisions while receiving manager and team mentorship and training. Relocation within the business unit is required at the conclusion of the program. The position is based in Houston, Texas, and the stated schedule is Tuesday through Saturday, 10:00 a.m. to 8:00 p.m. The role is salaried, with a stated pay range of $65,000 to $65,000. It is presented as an opportunity for a recent college graduate to begin a career managing heavy-duty truck repair shop operations.

Requirements

Bachelor's degree required.
Strong PC skills, including spreadsheet and word-processing software packages, required at an advanced level.
Basic understanding of business finance, controls, and metrics required.
Detail-oriented with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay organized, manage time, and prioritize work.
Flexibility and self-motivation to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Willingness to relocate within the business unit after training.

Nice To Haves

One year or more of customer service experience that includes issue resolution.

Responsibilities

Build and maintain customer relationships through quality customer interactions, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising lease customers.
Partner with Sales staff on customer calls to develop new business and increase customer satisfaction.
Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize them.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle-status updates.
Oversee Technician work planning for efficiency, training, and flexibility.
Relocate within the business unit at the conclusion of the training program.
Perform other duties as assigned.

Benefits

Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
Paid time off for vacation, illness, bereavement, family, and parental leave.
401(k) retirement savings plan with a company match.
Discounted stock purchase options.
Performance-based annual cost-of-living increases.
Comprehensive training and continued professional development.
Regional and local Ryder resources for guidance and support.
12 weeks of paid maternity leave.
An additional paid time off day for military veterans.
The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level or type.