Operations Management Trainee - Fleet Services

Ryder Supply Chain Solutions • Austin, TX

19h • $63,000 - $65,000

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. The fast-paced training program provides industry knowledge, skills, and resources to build an operations and fleet maintenance background, with opportunities for career progression based on performance. The stated ideal progression is to Operations Supervisor. The position trains the employee to manage a heavy-duty truck repair shop while being paid to train. A completed four-year college degree is required. The position is in Austin, Texas, and is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m.; schedules may change as the trainee progresses. Relocation within the business unit is required at the conclusion of the training program. The salaried compensation range is $63,000–$65,000.

Requirements

• Bachelor's degree required.
• Strong PC skills, including spreadsheet and word-processing software packages, required at an advanced level.
• Basic understanding of business finance, controls, and metrics required at a beginner level.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
• Flexibility and self-motivation to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a team member.

Nice To Haves

• One year or more of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and improve customer satisfaction.
• Manage running costs and maintenance overhead, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level