Operations Manager Trainee - Fleet Services

Ryder Supply Chain Solutions • Hartford, CT

19h • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management, while developing operations and fleet maintenance knowledge and skills. The trainee learns to manage a heavy-duty truck repair shop while being paid to train. The stated progression path is to Operations Supervisor, with promotion from within based on performance. Relocation within the business unit is required at the conclusion of the training program. The position is based in Hartford, Connecticut, and is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m.; work schedules may change as the trainee progresses. The role requires a completed four-year college degree. The listed salary range is $60,000 to $62,000, paid weekly.

Requirements

• Bachelor's degree required.
• Strong PC skills, including spreadsheet and word-processing software packages, required at an advanced level.
• Basic understanding of business finance, controls, and metrics required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-drive to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• One year or more of customer service experience with issue-resolution experience.

Responsibilities

• Support the shop management process and assist with cost savings, customer retention, and metric-based initiatives.
• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and increase customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level and/or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level