Branch Operations Manager - Commercial Lines (South Carolina)

Insurance Office of America • Charleston, SC

2d • Remote

About The Position

The Branch Operations Manager is responsible for leadership of all Insurance Office of America insurance operations management activities within the assigned branch. The role includes managing team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service. The manager also participates in producer and agency acquisition and integration and personally serves as Account Manager for an assigned book of business. The position is described as remote, with some travel to and from the Charleston, SC and/or Columbia, SC offices. Under company policy, employees within 50 miles of a branch may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must maintain a dedicated, distraction-free workspace; remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

Requirements

• At least 5 years of commercial insurance industry experience with deep, wide-ranging industry knowledge.
• At least 2 years of management or supervisor experience.
• All required active Property and Casualty (P&C) licensing.
• High school diploma or equivalent.
• Outstanding communication, people management, and negotiation skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• CISR or CIC designation.

Responsibilities

• Direct daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans.
• Manage branch profit and loss, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate the leadership vision and mission for the branch.
• Build and manage a qualified operations team.
• Participate in recruitment and evaluate merger and acquisition opportunities.
• Recommend staff actions, including acquisition and succession planning.
• Ensure compliance with human resources processes and policies.
• Establish and monitor productivity, efficiency, quality, and service standards.
• Encourage personnel growth and development.
• Develop future branch operations leaders.
• Promote IOA culture and improve employee engagement.
• Identify performance gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain communication with the Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Develop core work processes and ensure compliance with them.
• Implement and enforce company policies.
• Maintain technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop and maintain positive relationships with IOA leadership and employees.
• Demonstrate integrity and leadership in championing IOA values.
• Participate in producer and agency acquisition and integration.
• Personally serve as Account Manager for an assigned book of business.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED