Branch Operations Manager - Commercial Lines (South Carolina)
About The Position
The Branch Operations Manager leads all insurance operations management activities within an assigned branch. The role oversees team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service. The manager also participates in producer and agency acquisitions and integrations, and personally serves as Account Manager for an assigned book of business. Some travel to and from the Charleston, SC and/or Columbia, SC offices is required. For employees within 50 miles of a branch location, onsite work in a hybrid capacity may be required when business needs call for it. Remote employees must maintain a dedicated, distraction-free workspace.
Requirements
- At least 5 years of commercial insurance industry experience, with broad industry knowledge.
- At least 2 years of management or supervisory experience.
- All required active Property & Casualty (P&C) licenses.
- Outstanding communication, people management, and negotiation skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- High school diploma or equivalent.
Nice To Haves
- CISR or CIC designation.
Responsibilities
- Direct daily branch team activities and workflow.
- Drive implementation of annual strategic and tactical plans.
- Manage branch profit and loss, control costs, and achieve financial goals.
- Understand and manage the annual budget.
- Communicate the branch's leadership vision and mission.
- Build and manage a qualified operations team.
- Participate in recruitment and evaluate merger and acquisition opportunities.
- Recommend personnel actions, including acquisition and succession planning.
- Ensure compliance with human resource processes and policies.
- Establish and monitor productivity, efficiency, quality, and service standards.
- Encourage employee growth and professional development.
- Develop future branch operations leaders through succession planning.
- Promote IOA culture and improve employee engagement.
- Monitor performance, identify gaps, and implement corrective actions.
- Monitor and interpret performance data.
- Maintain communication with the Regional Director of Operations and sales leadership.
- Collaborate with Branch 1099 sales personnel to resolve operational issues.
- Develop core work processes and ensure compliance with them.
- Implement and enforce company policies.
- Maintain technical competence and industry expertise.
- Continue to improve management and leadership skills.
- Build and maintain positive relationships with IOA leadership and employees.
- Demonstrate integrity and leadership in championing IOA values.
- Participate in producer and agency acquisition and integration.
- Serve as Account Manager for an assigned book of business.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401(k) with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
