Operations Manager

Avid Health at Home•Hickory, NC

19d•Onsite

About The Position

Avid Health at Home is hiring an Operations Manager for its Hickory, North Carolina office. The Operations Manager provides management of the branch’s daily operations and overall supervision of office staff across interdepartmental functions. The role is accountable for branch revenue, margins, growth, and operational success while promoting the company’s mission and core values and supporting access to affordable, quality, innovative care. The Operations Manager oversees branch employees and operations, budgets, scheduling, performance metrics, recruitment, and growth strategies. The role also serves as a client-care liaison and a key connection among branch staff, corporate teams, clients, families, and contract payers. The position works with Compliance and Clinical Teams to support regulatory compliance, quality assurance, and positive survey outcomes.

Requirements

Minimum high school diploma or equivalent.
Excellent leadership skills and a big-picture approach to tasks.
Ability to use computerized systems and software such as Microsoft Office, including Excel, Word, and PowerPoint.
Satisfactory verbal and written communication skills.
Ability to work well under pressure.
Knowledge of applicable Federal, State, and local laws and regulatory requirements.
Ability to perform job-related physical duties, which may include lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.

Nice To Haves

Some college education preferred.
Understanding of the geographical and cultural requirements of the branch office preferred.
HIPAA and Joint Commission experience preferred.
Bilingual English/Spanish is a plus.
If travel is required for business purposes, a valid driver’s license issued by the state of employment and a satisfactory driving record are required.

Responsibilities

Manage and supervise the branch’s daily operations across interdepartmental functions, supporting business continuity and an efficient, productive, positive office culture.
Supervise administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination in accordance with company policy and operational needs.
Coordinate and oversee work and on-call schedules for branch employees.
Plan, implement, and monitor day-to-day operational metrics to ensure tasks are completed efficiently and on time.
Analyze operational processes and performance and recommend improvements as needed.
Conduct annual employee reviews and provide constructive performance feedback.
Work with Senior Management to develop annual branch budgets and manage adherence to budgets and expense approvals.
Develop branch-specific operational, recruitment, and marketing plans to meet revenue, margin, and growth goals across service delivery markets.
Collaborate with leadership to develop, communicate, and implement growth strategies and explore revenue opportunities in new markets and programs.
Serve as lead client-care liaison, contacting clients, families, and contracts/payors to support effective intake, client satisfaction, and continuity of care.
Serve as the primary liaison between branch staff and corporate departments, sharing branch operational information and responding to questions and requests.
Support billing efficiency by ensuring branch payroll functions comply with contracted referral hours and do not exceed authorized hours without prior approval.
Work with Compliance and Clinical Teams to meet accrediting and licensing requirements and branch survey requirements.
Participate in Corporate quarterly QI meetings and report branch operational, compliance, and quality data in meetings with regional and branch leadership.
Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
Build and maintain effective relationships with contract payers and serve as a key partner on payer contracting related to Value-Based Purchase (VBP).
Implement and monitor company policies and procedures at the branch.
Comply with applicable Federal, State, and local regulations, contract requirements, HIPAA, and Joint Commission standards.
Perform other duties as assigned.