Manager, Operations
About The Position
The Manager of Operations oversees the operations performed within a branch, providing leadership, guidance, and coordination of services to ensure medical equipment, supplies, and services are delivered to patients’ homes accurately and on time. The role collaborates with leadership, health systems, hospice partners, and community referral sources to improve patient services. The Manager may also serve as the site leader when on-site leadership is absent. The position oversees branch operations including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required. It is responsible for regulatory compliance, logistics and inventory management, service quality, cost-effectiveness, staff training, and resolving operational and patient-service concerns. The role may also assist with equipment problems and scheduled home respiratory equipment visits.
Requirements
- Associate degree from an accredited college.
- Five years of experience in HME leadership.
- Valid and unrestricted driver’s license in the state of residence.
Nice To Haves
- Bachelor’s degree.
- Relevant experience in health care, insurance customer services, claims, or billing.
Responsibilities
- Comply with current government regulations and professional standards related to patient care.
- Participate in educational and professional programs and review professional literature to maintain knowledge and competency in current and developing techniques, standards, products, and services.
- Oversee timely and efficient execution of branch operations, including Delivery, Warehouse, Logistics, and Respiratory staff, with appropriate clinical supervisory support as required.
- Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
- Manage the logistics team by providing daily direction and communication so orders are routed in a timely and efficient manner and productivity and cost-per-delivery goals are met or exceeded.
- Promote cost-effectiveness and timely delivery through appropriate delivery-method selection and delivery management.
- Manage branch inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
- Control branch-level inventory and place purchase orders according to company restocking protocol.
- Address service concerns, identify trends, and respond accordingly.
- Work with regional and department leadership to resolve concerns and improve the patient experience.
- Conduct root cause analysis and problem resolution for operational issues, review customer-service failure trends, and implement appropriate communications and improvement measures.
- Maintain rapport with ordering physicians and referral sources, and inform physicians and other relevant parties of changes in patient condition through visit reports and telephone communication.
- Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
- Work with others to ensure regular initial and ongoing training, including return demonstrations and accountability, as evidenced by operational and regulatory audit goals.
- Assist in resolving patient equipment problems under emergency conditions.
- Assist with preventive maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
- 401(k) with company match.
- Paid time off plans, including six paid holidays.
- Employee Stock Purchase Plan.
- Paid Parental Bonding Leave.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- CVS Minute Clinic and Teledoc access.
- Spousal Advantage Reimbursement Plan.
- Identity Theft Protection and Legal Plan.
- Competitive compensation and incentives.
- Comprehensive total rewards and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
