Manager of Ops Excellence and Growth

Naked Farmer•Miami, FL

About The Position

The Manager of Operations Excellence and Growth drives operational consistency, supports restaurant performance, and executes initiatives that strengthen the guest and team member experience across Naked Farmer. The role translates company standards into practical tools, training programs, and processes that help restaurant teams operate efficiently and consistently. Working with Operations, Culinary, People, and Finance, the manager supports new restaurant openings, field training, standard operating procedures, and operational initiatives across new and existing restaurants. This role connects field operations with the support center, identifying opportunities for improvement and developing scalable solutions. It helps ensure restaurant teams have the resources, training, and guidance needed to succeed as Naked Farmer expands while maintaining its quality, culture, and guest experience. The manager supports operational readiness and training for new restaurant openings; develops training resources and operational tools; coordinates implementation of initiatives and process improvements; and provides field support through restaurant visits, assessments, and collaboration with restaurant leaders. The position requires approximately 50–70% travel, with additional travel as needed for openings and field priorities. Naked Farmer describes itself as a restaurant company working to build a better food system by connecting farmers to communities and pursuing 100% local sourcing. The company operates in Florida and North Carolina and is expanding across multiple states. It offers employees free Naked Farmer food.

Requirements

At least 5 years of restaurant or hospitality operations, training, or field leadership experience.
Experience supporting restaurant openings, field training, operational initiatives, or multi-unit restaurant operations.
Strong understanding of restaurant operations, food quality, service standards, and guest experience.
Experience developing and maintaining SOPs, training materials, checklists, and operational tools.
Ability to organize projects, manage timelines, and execute initiatives across multiple locations.
Strong communication, problem-solving, and organizational skills.
Ability to work cross-functionally with Operations, Culinary, People, Finance, and other support center teams.
Comfort working in a fast-paced, growing restaurant organization.
Ability to travel approximately 50–70%, with additional travel as needed to support new restaurant openings and field priorities.

Responsibilities

Support planning and execution of operational readiness and training for new restaurant openings.
Coordinate new restaurant opening training agendas, schedules, timelines, training teams, deployment plans, and on-site activities.
Partner with Operations, Culinary, People, and Finance to prepare restaurants for opening.
Maintain and improve opening playbooks, checklists, training materials, and operational tools; support pre-opening, opening-week execution, and post-opening stabilization.
Track opening readiness, identify gaps, communicate improvement opportunities, and support consistent opening standards across markets.
Execute and support scalable training programs for hourly team members and restaurant leaders.
Develop and maintain onboarding materials, training guides, and operational learning resources.
Support leadership development and skill-building initiatives with Operations and People.
Ensure training materials reflect brand standards, operational expectations, food quality, and guest experience.
Work with field leaders to identify training gaps, implement targeted solutions, and evaluate training effectiveness through observations, feedback, and performance metrics.
Support training and communication for new menu items, systems, technologies, and operational procedures.
Support execution of the Operations Excellence strategy across new and existing restaurants.
Identify opportunities to improve operational consistency, productivity, accountability, and restaurant performance.
Develop, document, and maintain SOPs, operational playbooks, checklists, and restaurant resources.
Partner with Operations leadership to support restaurant execution and reinforce brand standards.
Coordinate implementation of operational initiatives and process improvements across the restaurant portfolio.
Collaborate with Operations Services and support center teams to resolve operational challenges and improve restaurant support.
Gather feedback from field teams, recommend practical solutions, monitor implementation progress, and communicate results, risks, and opportunities to stakeholders.
Help keep operational tools and processes current, accessible, and easy for restaurant teams to use.
Serve as a resource to restaurant leaders and field operations teams on standards, processes, and training; build relationships with restaurant teams and support consistent execution.
Communicate operational updates, process changes, and initiatives clearly, and coordinate with cross-functional partners to ensure consistent, timely implementation.
Travel to restaurants to support training, operational assessments, new openings, and continuous improvement; share field insights and recommendations with leadership.