Case Manager, Center of Excellence

The Wright Center for Graduate Medical Education•Blakeslee, PA

About The Position

The Center of Excellence (COE) Case Manager provides comprehensive, client-centered case management to individuals with a history of addiction and co-occurring disorders, particularly opioid use disorders (OUD), and specialized support to The Wright Center clinical staff. The role connects clients with medically assisted therapy (MAT), primary care, psychosocial support, and other services. It helps ensure timely, coordinated access to medically appropriate health and support services and continuity of care through ongoing assessment of clients’ needs, family members’ needs, and personal support systems. The position also provides client-specific advocacy and reviews utilization of services, including warm handoffs from inpatient, outpatient, and emergency settings. The Case Manager works with clients, families, and an interdisciplinary team to develop and follow individualized service plans, address barriers to adherence, coordinate referrals and transitions, and maintain confidentiality. Duties include home visits when needed, community resource coordination, participation in trainings and team meetings, and data collection and entry to meet grant requirements. The position reports to the Lead COE Case Manager, and no other roles report to it. Flexible working hours, including evenings, weekends, and holidays, are required.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool.
High school diploma or equivalent.
3–5 years of experience in substance abuse care and service.
Current Basic Life Support (BLS) certification.
Understanding of medical and psychosocial issues related to opioid use disorders.
Knowledge of, and contact with, health care entities, social service agencies, and public entitlement programs in immediate and surrounding communities.
Knowledge of service costs and budgetary parameters, with fiscal responsibility in carrying out case management functions and activities.
Ability to work with diverse populations and in critical and emergency situations.
Sensitivity to cultural and economic differences.

Nice To Haves

Buy-in and experience working in the EOS® model.
Bachelor’s degree in social work, psychology, sociology, counseling, or another related field.
Licensed Social Worker (LSW) credential.

Responsibilities

Provide comprehensive behavioral health case management services, including treatment adherence counseling.
Develop and implement comprehensive, individualized service plans.
Follow up with assigned clients, provide support, monitor progress on service plans, and connect clients with resources.
Provide ongoing support and resources to clients in unstable living situations.
Work with clients and the interdisciplinary team to develop individualized case management plans.
Maintain client confidentiality in accordance with The Wright Center policy and HIPAA standards.
Advocate for clients and defend and preserve their rights regarding all aspects of care, knowledge, and privacy.
Conduct client home visits when necessary to accomplish service plan goals and maintenance.
Participate in client- and program-related trainings.
Coordinate continuity of client and family care by serving as a liaison between the interdisciplinary team and staff at substance abuse agencies, correctional institutions, specialty offices, visiting nurse associations, and local service organizations.
Work with the interdisciplinary team to identify unmet needs that may affect adherence, such as homelessness, substance abuse, psychiatric illness, acute medical problems, or inadequate health care benefits, and help prioritize those needs.
Participate in scheduled interdisciplinary team meetings.
Assist program staff with data collection and grant requirements, including required data entry.
Maintain a list of community services and referral information.
Demonstrate leadership and professionalism to other staff.
Perform other duties as assigned.