Manager - Compliance - Testing Center of Excellence
About The Position
Global Financial Crimes Compliance (GFCC), part of Global Risk & Compliance (GRC), leads the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. GFCC identifies, investigates, and reports suspicious activity, including money laundering and terrorist financing, and provides analytical and operational support for the company’s GFCC control framework. The Manager, Testing Center of Excellence will work within the newly created second-line GFCC Enablement organization, which coordinates strategic and transformational GFCC initiatives involving technology, data, and tools. Reporting to the Director, Testing Center of Excellence, the Manager oversees Functional User Acceptance Testing (UAT) and Post-Implementation Validation (PIV) of GFCC capabilities. The role leads testers in validating business readiness and end-to-end user journeys, ensuring testing is coordinated, consistent, transparent, and aligned with business initiatives and delivery timelines. The Manager partners with business process owners, Product leaders, Technology teams, and other enablement functions to define test scenarios, assess release readiness, and escalate quality risks through leadership and governance forums. The position also oversees test standards, defect management, reporting, team development, and demand and resource planning across GFCC testing initiatives.
Requirements
- Experience within Financial Crimes Compliance, Anti-Money Laundering (AML), Sanctions, Anti-Corruption, or broader risk and compliance domains.
- Prior experience in testing, quality assurance, business readiness, transformation, project management, product, or technology delivery activities in operational and/or risk management environments.
- Demonstrated people leadership experience, including building, coaching, and developing colleagues and leading through change in a fast-paced environment with shifting priorities.
- Experience with agile methodologies, product lifecycle management, and associated program and project management governance tools (e.g., 3iB, JIRA, BRDs, PRDs, User Stories).
- Experience managing testing demand, resource capacity, prioritization, and delivery across multiple concurrent initiatives, identifying dependencies and quality risks, and driving timely resolution.
- Ability to identify opportunities and drive results independently.
- Excellent communication and interpersonal skills, with the ability to interact with and obtain buy-in from senior leaders across multiple lines of defense, including technology and product counterparts.
- Ability to maintain a positive attitude in the face of challenges.
- 3+ years of relevant work experience.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Lead a team responsible for planning and executing Functional UAT and PIV for GFCC capabilities.
- Establish and maintain testing standards, procedures, traceability artifacts, entry and exit criteria, and approval workflows aligned with business, regulatory, control, and enterprise policy expectations.
- Drive business readiness and validation of end-to-end user journeys across GFCC processes.
- Partner with business process owners, Product leaders, and Technology teams to define critical test scenarios, validate expected business outcomes, and confirm capabilities are fit for intended use before release and after implementation.
- Oversee defect identification, triage, prioritization, remediation, and closure.
- Report test progress, results, residual risks, and readiness transparently; escalate material quality risks and release concerns to senior leadership and governance forums to support go/no-go decisions.
- Lead, coach, and develop a high-performing team of testers, set performance expectations, and foster consistent practices, risk awareness, continuous improvement, and credible challenge.
- Provide thought leadership on testing and quality practices across the GFCC ecosystem.
- Oversee testing demand management, resource planning, capacity allocation, and prioritization across GFCC testing initiatives.
- Balance competing priorities and delivery timelines, identify dependencies, constraints, and risks early, and coordinate their resolution across stakeholder groups.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
