Manager - Compliance - Testing Center of Excellence

American Express•Phoenix, AZ

About The Position

Global Financial Crimes Compliance (GFCC) is part of Global Risk & Compliance (GRC) and leads enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. GFCC identifies, investigates, and reports suspicious activity, including money laundering and terrorist financing, and provides analytical and operational support for the company’s enterprise-wide GFCC control framework. The newly created second-line GFCC Enablement organization leads and synchronizes GFCC strategic and transformational program development initiatives, including technology, data, and tools. The Manager, Testing Center of Excellence reports to the Director, Testing Center of Excellence and manages Functional User Acceptance Testing (UAT) and Post-Implementation Validation (PIV) of GFCC capabilities. The Manager leads testers who validate business readiness and end-to-end user journeys across GFCC processes, ensuring testing is coordinated, consistent, transparent, and aligned with strategic initiatives and delivery timelines. The Manager partners with business process owners, Product leaders, Technology teams, and other enablement functions to define critical test scenarios, assess release readiness, and escalate quality risks through leadership and governance forums.

Requirements

Experience within Financial Crimes Compliance, Anti-Money Laundering (AML), Sanctions, Anti-Corruption, or broader risk and compliance domains.
Prior experience in testing, quality assurance, business readiness, transformation, project management, product, or technology delivery activities in operational and/or risk management environments.
Demonstrated people leadership experience, including building, coaching, and developing colleagues and leading through change in a fast-paced environment with shifting priorities.
Experience with agile methodologies, product lifecycle management, and program and project management governance tools such as 3iB, JIRA, BRDs, PRDs, and User Stories.
Experience managing testing demand, resource capacity, prioritization, and delivery across multiple concurrent initiatives, identifying dependencies and quality risks, and driving timely resolution.
Self-starter who can identify opportunities and drive results independently.
Excellent communication and interpersonal skills, including the ability to interact with and obtain buy-in from senior leaders across multiple lines of defense and technology and product counterparts.
Ability to maintain a positive attitude in the face of challenges.
At least 3 years of relevant work experience.
Eligibility to work in the United States; the company will not pursue visa sponsorship for these positions.

Responsibilities

Lead a team of testers planning and executing Functional UAT and PIV for GFCC capabilities.
Establish and maintain testing standards, procedures, traceability artifacts, entry and exit criteria, and approval workflows aligned with business, regulatory, control, and enterprise policy expectations.
Drive business readiness and validation of end-to-end user journeys across GFCC processes.
Partner with business process owners, Product leaders, and Technology teams to define critical test scenarios, validate expected business outcomes, and ensure capabilities are fit for intended use before release and following implementation.
Oversee defect identification, triage, prioritization, remediation, and closure.
Report test progress, results, residual risks, and readiness transparently; escalate material quality risks and release concerns to senior leadership and governance forums to support go/no-go decisions.
Lead, coach, and develop a high-performing team of testers, setting performance expectations and fostering consistent testing practices, risk awareness, continuous improvement, and credible challenge.
Provide thought leadership on testing and quality practices across the GFCC ecosystem.
Oversee testing demand management, resource planning, capacity allocation, and prioritization across GFCC testing initiatives.
Balance competing priorities and delivery timelines, identify dependencies, constraints, and risks early, and coordinate resolution across stakeholder groups.